Job Summary: The Receptionist at EPSC is responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This person also performs ad hoc administrative duties as needed.

Reports to: directly to - Business Office Manager (BOM); indirectly to - Administrator and Clinical Director

Essential Job Duties and Responsibilities include the following:

* Patient admissions, to include basic screening of patients upon arrival, checking in patients, copying identification and insurance, and communication with Pre-Op nursing staff

* Welcome visitors in a warm and friendly manner, and answer any questions visitors have

* Maintain reception area and all common areas in a clean and tidy manner at all times

* Answer and direct phone calls in a polite and friendly manner, transfer calls to appropriate department / team member, and take messages if necessary

* Performs clerical duties, including distribution of mail and messages, monitoring office supplies & re-stock as necessary, and maintain postage meter

* Keep detailed and accurate records of facility visitors, including basic screening (if required)

* Maintain the general office filing system

* Processing patient payments, and directing patients to billing office if they require further account assistance

* Facilitate chart preparation

* Provide relief to other office team members as required

* May provide help to other Portland area USPI facilities if required

Job Qualifications:

* Experience in providing exceptional customer service to patients, physicians, and team

* High School Graduate or equivalent

* 2 years of experience in a clinical environment preferred

* 2 years of receptionist experience preferred

* Self-motivated, flexible, and able to multi-task and prioritize in a fast paced environment, with the ability to problem solve with minimal direction or guidance

* Proven history as a team player, and also working with little to no supervision

* Exceptional verbal and written communication skills

* Proficient with Microsoft Office programs (Word, Excel, etc.)

* Prefer experience with medical software programs such as Advantx, Amkai, or Epic

* Efficient use of resources

* Willingness to maintain a clean, organized environment

* Consistent, reliable attendance

* Reliable means of transportation

Job Behavior:

Reflective of EPSC & USPI's mission:

"Our mission is to care for every patient and their family as if they were our own. Each patient, each family, each and every time."

Demonstrates ability to work as a team member, and to communicate clearly, directly and professionally. Is flexible, reliable, productive, patient-oriented, and self-motivated. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served.Maintains professional conduct and appearance. Portrays the facility and peers in a positive light to others, internally and externally.

Reasoning & Language Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent verbal and written communication skills essential.

Physical Demands: Shall be physically able to stand, walk, and maintain varied body motions and positions for long periods of time.Demonstrates manual dexterity.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee shall be able to use hands to finger, handle, or feel objects or tools.The employee is required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl.Shall be able to hear and speak.Shall be able to move up to 40 pounds.

USPI'S EDGE (Every Day Giving Excellence)

USPI'S EDGE is the key to the differentiation of USPI as a customer-focused company.The process of completing EDGE requirements establishes processes and measurements that are collected, assimilated, and shared throughout USPI.All employees are involved with EDGE.The involvement can range from doing their jobs to taking on the role of gathering and/or entering data into the computer.All employees shall at some time during their employment be required to participate in the EDGE program.

Health Insurance Portability and Accountability Act of 1996

Responsible for knowing the processes involved assuring the standards established by HIPAA, and ensuring they are followed including the practices and records relating to the use and disclosure of Protected Health Information.

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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