Specific Requirements of Scheduler/Client Service Coordinator Must possess strong customer service skills

Must demonstrate excellent oral and written communication skills and the ability to listen effectively

Must have the personal integrity and ability to discreetly handle confidential information

Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills

Must possess demonstrated excellent computer literacy and Microsoft Office skills

Must possess an aptitude and passion for learning new things with a strong work ethic in a fast paced environment

Must possess the ability to excel in a team environment as well as work independently with little supervision

Must possess the desire to serve clients and coworkers with exceptional customer service

Must possess strong interpersonal skills with the ability to effectively communicate with a diverse workforce

EDUCATION AND EXPERIENCE

Qualifications:

• Associate degree
• 2 years of Customer Service experience required
• 2 years Healthcare or home care experience preferred
• 2 years of Scheduling experience
• Computer skills including but not limited to MS Office, MS Excel and Scheduling program.
• Basic medical terminology.
• Interpersonal, organizational and communication skills.
• Ability to carry out directions, read and write.
• Maturity and ability to deal effectively with the demands of the job.

ESSENTIAL FUNCTIONS

1. Receive and enter data for new and current patients and employee records into database.
2. Coordinates patient scheduling and tracking of supervisory visits that are completed per regulatory requirements.
3. Notifies Clinical Supervisor and case manager via CCNF or MIF when verbal orders are needed for Start of Care visits that are outside of the 48-hour window.
4. Guarantees patient and clinician satisfaction by creating consistency within the patient's schedules.
5. Receives requests for service and scheduling changes and maintains patient and resource calendar.
6. Reports potential staffing needs and performance issues related to the availability of Agency staff to Clinical Supervisor as needed.
7. Notifies the Administrator or Intake Department of additional payer authorization for continued services prior to visits scheduled.
8. Notify Care Coordinator on start of service and enter clinical note in the Electronic Medical Record of missed visits per protocol.
9. Documents communication with patients, families, or caregivers in the Electronic Medical Record via clinical note.
10. Provides backup to other SHCS team members as assigned.
11. Participates in information management and performance programs.
12. Attends and participates in annual in-service training programs.
13. Attends and participates in mandatory educational programs, seminars, etc.
14. Keeps up-to-date on new methods, products, trends, etc., and communicates this information to other staff.
15. Performs other administrative duties as assigned.
16. Enters scheduling data, creates and maintains staff schedules. Schedules client appointments/visits according to care plans and staff availability.
17. Contacts care providers and clients regarding day-to-day changes.
18. Check to make sure the caregiver has the appropriate licensing and certifications. Reviews documents to ensure all forms are filled out.
19. Ensures files are complete with all required documents.
20. Review all client information and plan of care upon receiving a new client. Put in an unassigned schedule to ensure monitoring and tracking of staffing progress.
21. Review all client information and plan of care upon receiving a new client. Put in an unassigned schedule to ensure monitoring and tracking of staffing progress.
22. Schedule an appropriately skilled person to the new client and input scheduling information into the database immediately after confirming with a caregiver