The Opportunity

 As part of the America’s team, SANY is looking to recruit a driven, forward-thinking and highly motivated Territory Customer Support Manager (SOUTH CENTRAL). With the deep investment and backing of SANY Group, the Americas business expects to grow significantly in the coming years. Critical to this growth is the appointment of a high-quality TCSM who is responsible for overseeing the development of the dealer(s) parts and service business aligned to Sany expectations.

 SANY America is pursuing an aggressive growth strategy that requires a strong and consistent dealer network supporting the increased market share. This role will require someone who has the ability to multi-task, understand the inner workings of a heavy equipment dealer organization while being a problem solver that can create and improve processes with outside-the- box thinking.

KEY RESPONSIBILITIES

Dealer Organization

Parts

Warranty

• Provide support and clarity in the application of the SANY warranty policies and procedures as outlined in the Dealer Policy Manual
• Support dealers in the timely submittal of warranty claims.
• Ensure 100% compliance on all mandatory safety related bulletins.

Other Duties

• Identify and report on product quality and emerging product reliability issues.
• Additional duties as assigned.

PROFESSIONAL EXPERIENCE & QUALIFICATIONS

The ideal candidate will possess:

strong candidate will have.

Travel

Must be willing to travel 50% to 70% of the time. 

COMPENSATION

Compensation will be competitive and commensurate with experience. It will include a base salary, an annual performance bonus, and other exceptional benefits.