Description

The Guest Experience Lead’s mission is to provide support in a non-managerial role to the theater and Production Managers in maintaining a multi-operational facility including movie theater auditoriums and restrooms, Guest Services, food areas, bar, concessions, bowling, projection, and gaming.

What would I be doing in this position?

• Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner. We want to maintain guests for life.
• Assist with immediate Guest recovery items including ticket swaps, ticket refunds, and Loyalty questions
• Assist with ongoing training of new team members to uphold high standards of teamwork and guest service
• Ensure implementation of safety standards and monitoring for compliance.
• Assist with driving per-caps and sales through suggestive and upselling techniques
• Ensure concession areas have adequate stock for projected attendance levels
• Completion of all required opening and closing checklists as assigned by the Production Managers
• Confirm that cleaning procedures and quality expectations are being followed by theater floor teams. Leads must approve an auditorium prior to it being opened to our guests.
• Assist management team with closing out team member POS stations utilizing the Santikos two-person integrity policy
• Other duties as assigned by the Theater Director

Qualifications

What education or experience do I need to have to qualify?

• High School Diploma or equivalent required and at least 18 yrs. of age
• Minimum six-month experience as a Guest Experience Specialist or equivalent position.
• Current TABC license and Food Handler Certification
• Must demonstrate the ability to communicate, and provide exceptional guest service skills.
• Strong work ethic, organizational skills, attention to detail, integrity, and dependability.
• Exceptional verbal, written, presentation and interpersonal skills
• Must have a flexible schedule and be available to work during the week, on holidays, weekends and late nights.

AAP/EEO Statement

Santikos Entertainment, Inc. is an equal opportunity employer. Santikos provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law.