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The Student Services Connector is an intricate part of the college’s recruitment and enrollment management efforts and serves as an extension of the admissions, records, financial aid, and advisement offices providing frontline services and assistance for new and prospective students at one or more of the college’s educational centers in person, online, or via telephone.

The Student Services Connector provides high level assistance with processes and procedures for admissions, records, and financial aid, as well as assistance with coordination of scheduling, testing, and other center services. This position works in collaboration with college departments and makes referrals as appropriate and helps to link students to resources. This position requires a thorough understanding of the application and enrollment processes and must posses an understanding of financial aid procedures and advisement principles. Extensive knowledge of college and community resources is also required. The Blount Center is looking for a Student Services Connector who will provide service excellence during evening hours of operation.

Responsibilities and Duties

• Receive visitors in person and respond to inquiries by telephone, email, and chat to assist students with application, enrollment, testing, and registration processes or other specific student support services regarding Admissions, Records, and Financial Aid.
• Provide assistance to students in completing required documents for enrollment and financial aid applications.
• Provide technical support for students encountering registration issues.
• Provide immediate information and updates regarding inquiries about college events and processes.
• Provide direct administrative support and assistance pursuant to established guidelines and work collaboratively with college departments as needed determining when referral to another department is appropriate.
• Resolve routine issues and conduct referrals when resolution requires in-depth expertise from the specific service area at the college.
• Communicate, collaborate, and maintain relationships with internal and external community constituents.
• Organize and facilitate meetings and special events, schedule and coordinate dates and times, venues, attendance, agendas, and facility arrangements.
• Provide support activities for the center such as answering telephones, assisting in the coordination of special events, or conducting outreach.
• Monitor, reconcile, and assist with fiscal administration for the department including, but not limited to, budgets, funding, purchase orders, Pcards, grants, and/or contracts.
• Prepare special reports, summaries or replies to inquiries by compiling data and statistics from various departmental resources.
• Manage and update program websites and publications with the most current, accurate and timely information.
• Comply with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Provide service excellence through courteous, informed, accessible, approachable and professional engagement.
• Perform other duties as assigned.

Reports to: Director, Blount Center

Qualifications

Required: Associate degree and two years of related work experience or a combination of completed education and/or work experience equal to four years.
Additional Requirements: A criminal background check will be conducted.

Job Type: Full-time

Pay: $36,120.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person