Job Summary

Provides the highest level of Guest Service. Under Supervision, monitor and enforce the rules for

Retail department. Responsible for making change and assisting guests with questions regarding

merchandise and other Boardwalk information. Incorporates excellent customer service into daily

activities.

Unique Job Requirements

This is a unique opportunity to join the Boardwalk's great Guest Service Team. Must provide

exceptional Guest Service by acknowledging and greeting all Guests and exemplify outstanding

service to our Guests by owning the key Guest Service Principles. Be There, show up to work as

scheduled and remain focused and be prepared, ready to help. Make Their Day, by finding a special

way to connect with each Guest. Choose Your Attitude, by arriving to work with a positive and

friendly disposition. Have Fun, by being enthusiastic, enjoying working with Guests and your

coworkers.

Required to work weekends, nights, and holidays including starting as early as 8:00 a.m. and ending at

late as 1:00am. Willingness to wear company issued uniform. May be required to wear a pager and

carry a two-way radio. Willingness to learn and work at all stations within the department. Retail Lead

Retail Sales Associates are able to work all hours assigned.

Job Tasks

•Greet every Guest and answer Guests questions and provide consistent, friendly and helpful guest

service.

• Monitor and enforce rules and regulations for each different merchandise store.

• Clean the store and ensure products are properly displayed before and during store hours.

• Organize merchandise on shelves and restock them when they become empty.

• Advise guests concerning particular products or services

• Sell and upsell to guests through recommendations.

• Make change for guests.

• Use OMRON (cash handling) and POS (point of sales) systems.

• Assist guests with merchandise questions.

• Answer guests questions in a friendly, positive and professional manner.

• Communicate to Retail Supervisor regarding any issues with merchandise product.

• Communicate with Retail Supervisor regarding any necessary repairs.

• Maintain safety and sanitation requirements.

• May be cross-trained to work in several merchandise locations.

• Other duties as assigned.

Retail Lead

• Assign and cover breaks.

•. Write safety observations.

•. Input data into the computer.

•. Ensure that employees conform to company and department policies.

•. Handle difficult guest service problems.

• Assist in station training of new employees.

• Check merchandise lay-out to ensure product is displayed properly.

Relationships (Internal)

All levels of Santa Cruz Seaside Company employees.

Relationships (External)

Heavy guest interaction.

Qualifications: Training and Experience

Must provide outstanding Guest Service. Prior cash handling and customer service experience is

desired.

Retail Lead must be proficient in working all merchandise stores on the Boardwalk.

Knowledge, Skills and Abilities

• Ability to understand U.S. currency and make change.

• Ability to use OMRON and POS systems.

• Ability to communicate effectively with guests and employees in a positive and professional

manner.

• Ability to read, write, and communicate in English.

• Ability to work independently and as part of a team.

• Ability to learn to handle difficult customer service situations.

• Ability to follow safety practices and be safety conscious.

• Ability to provide consistent, friendly, helpful and quality service to guests. Retail Lead • Knowledge of the most or all merchandise stores. • Ability to resolve difficult guest problems. • Ability to lead staff.

Physical Requirements

• Able to stand and work for up to 7 and a half hours at a time.

• Bi-manual dexterity.

• Able to move equipment including pushing, pulling, stooping and shoving.

• Able to work in a noisy environment and may work under black lights with theater smoke.

• Able to use arms and legs to operate equipment and to climb stairs.

• Able to lift up to 25 pounds from ground to waist height occasionally.

Licenses / Insurance

N/A

Testing Upon Offer or Hire