Position Title:
Stacks and Space Supervisor
Position Type:
Regular
Hiring Range:
$25.24 - $29.01 per hour; commensurate with experience
Pay Frequency:
Hourly
POSITION PURPOSE
The Stacks and Space Supervisor ensures that the open physical collections are able to be successfully shared with Santa Clara University students, faculty and staff through daily collection maintenance. They perform specialized duties requiring broad knowledge of general library operations and materials. They continually assess the customer's experiences of the library's physical environment and provide recommendations to Library Management for improvements to physical spaces in the Learning Commons. This Supervisor ensures that the library environment is maintained to be accessible and usable by the library's customers paying particular attention to ADA requirements. The Stacks and Space Supervisor will recruit, train and supervise student workers as needed to assist in the maintenance of the open stacks.
The Stacks and Space Supervisor also staffs the Library Help Desk, providing service to customers and supervising student workers. They will open the library on Saturdays and may be required to work other weekend days or hours as required to cover Access & Delivery Services Staffing requirements.
This position will utilize the library's collections to provide a physical course reserve service and manage the books required for regular displays. The use of physical collections in this way will promote library resources and services. The Stacks and Space Supervisor will assist with displays and help assess the effectiveness of the displays by monitoring the physical book use. The primary schedule for the Stacks & Space Supervisor Tuesday through Saturday, 9:00 a.m. - 6:00 p.m. Adjustments in this schedule may be required as a function of the academic calendar, e.g., intersession, summer hours and staffing requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Managing Stacks (40%)
Manages the Library's publicly accessible stacks. This includes shelving, shelf reading and inventory control. Performs regular checks for missing and lost items.
Ensures that the physical items are maintained in a neat and accurate manner.
Hires, trains, supervises and evaluates student employees in collaboration with the Help Desk Manager to support stacks management.
Creates and maintains student and staff training materials relating to stacks management. Identifies improvement opportunities in all areas of stacks management and recommends and implements changes.
Manages physical course reserves in collaboration with the Circulation Supervisor.
Communicates directly with faculty concerning reserve materials and library policies.
Recommends changes and improvements to Course Reserve policies and procedures 2. Staffing Library Help Desk (45%)
Staffs the Library Help Desk during scheduled hours.
Uses the integrated library system to circulate materials (checkout, check-in, place holds, etc.) to members of the Santa Clara University community.
Assists patrons in locating materials in the Library.
Provides courteous directional and informational assistance and simple reference assistance to users, requiring a general knowledge of the library's physical facility, organization, collections and policies.
Refers complex questions to the appropriate individual or department.
Effectively communicates library policies to library patrons.
Opens/closes and secures the library when required
Supervises and trains student workers assigned to the Library Help Desk.
Regularly reviews books on hold at the Help Desk and removes expired holds
3. Managing Library Space (10%)
In collaboration with other library staff, assesses the Library's physical space to ensure usability and accessibility, paying particular attention to ADA compliance.
Makes recommendations for improvements to continuously improve usability of the library's spaces.
Leads the Library's efforts for ongoing improvement of signage and physical wayfinding.
Coordinates specialized physical displays of books in collaboration with other library staff.
4. Other Duties as Assigned (5%)
PROVIDES WORK DIRECTION Supervises and trains student employees engaged in stacks maintenance, Library Help Desk services and other tasks in the Access & Delivery Services unit.
D. GENERAL GUIDELINES
Recommends initiatives and implements changes to improve quality of library services.
Maximizes productivity through use of appropriate tools; plans training and performance initiatives
Researches and develops resources that create timely and efficient workflow.
Prepares progress reports; informs supervisor of project status. Ensures completeness, accuracy and timeliness of all operational functions.
Prepares and submits reports as requested and required.
Develops and implements guidelines to support the functions of the Access & Delivery Services unit.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the preferred knowledge, skills, abilities, education, and experience.
1.Knowledge a. Broad knowledge of general library operations and principles, preferably in an academic library setting.
2. Skills a. Demonstrated excellence in providing high quality customer service. b. Applies sound decision-making and is able to communicate complex information during interactions whether in person, by telephone or via email.
3. Abilities
a. Able to proactively learn and maintain skills in user support to meet changing expectations.
b. Able to establish and maintain cooperative working relationships in a diverse, multicultural environment.
4. Education - Associate's or Bachelor's degree or an equivalent combination of education and experience are required
5. Years of Experience - Two years of library or front-line customer service experience is preferred.
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Ability to lift 25 pounds of material and manage carts filled with books and other materials. Must be able to process large quantities of books during peak book return periods at the end of each quarter
Considerable time is spent at a desk using a computer terminal.
WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job:
Typical office environment
Mostly indoor office environment with windows
Offices with equipment noise
Offices with frequent interruptions
COVID-19 Statement
The health and safety of the university community is a top priority. All Santa Clara University students, and employees are required to be vaccinated against COVID-19 or request a medical or religious exemption. Please visit our COVID-19 webpage for additional information.
EEO Statement
Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Aaron Zisser, Director of Equal Opportunity and Title IX, 408-551-3043, azisser@scu.edu , www.scu.edu/title-ix . Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources , and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu .
To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Stacks-and-Space-Supervisor_R3883
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