Position Title:
Program Director, Retail Management Institute (RMI)
Position Type:
Regular
Salary Range:
$69,600 - $81,850: commensurate with experience.
Pay Frequency:
Annual A. POSITION PURPOSE
Located in the heart of Silicon Valley, the Retail Management Institute (RMI) in the Leavey School of Business at Santa Clara University aims to create future leaders in the retail industry who can leverage technology to enable new retail business models and transform existing models. Students from across the university enroll in the Institute's interdisciplinary retail minor that includes a blended curriculum of research and experiential learning. Our high performing students form an excellent pool of interns and new hires for innovative retail organizations.
Our award-winning research faculty are part of a global network of academics seeking to develop a deeper understanding of the economic and marketing issues related to retailing. RMI is also an ambassador on campus for Jesuit principles and in particular as they relate to mindful consumption.
The Program Director for RMI is responsible for the direction and oversight of RMI programs, infrastructure, and the Retail Management minor. This role includes the management of our Student association (RSSA), recruiting and hiring student workers; enrollment into our programs, support on and off campus activities related to retailing, facilitating student internships providing support to our Faculty and Industry Advisory Boards; and oversight and execution of the annual budget.
This position reports to the Executive Director of RMI.
B. ESSENTIAL DUTIES AND RESPONSIBILITIES
Create a positive, inclusive, teaching/learning experience in all areas of RMI activities. People-person with a "roll up your sleeves" attitude that conveys positivity and excitement. Energetic, very organized, responsive and able to juggle many activities at once with extensive program management experience.
Proactively engages students, other center team members, SCU faculty and staff, and RMI industry partners.
Very organized and able to set and track schedules and execute against milestones and dead-lines.
Strong teamwork skills, with the ability to lead projects independently as well as play supporting roles across the center, working closely with others within and outside the Center, and able to manage operational tasks on an ongoing basis.
Excellent verbal and written communications skills, with ability to communicate appropriately to different constituencies, including students, parents, alumni, employers, faculty, leadership, donors, etc. These communication skills need to be proactive and capable of addressing the complex needs of various constituents.
Strong marketing and social media skills with the ability to create and supervise social media and marketing plans that are appropriate for different constituencies. Ability to work closely with faculty to build the academic foundations that will support the Center's experiential learning programs.
SPECIFIC DUTIES AND RESPONSIBILITIES
Develop an annual plan in collaboration with the Executive Director and manage execution.
Recruit for, supervise, support and manage the leadership of the Retail Student Studies Association.
Oversight of RMI programs and activities.
Supervise the recruitment of students, faculty and alumni to build and participate in existing programs and any new programs to stay current with the dynamic nature of the retail industry.
Plan and organize events that engage and energize all constituents (students, alumni, friends, faculty, staff, donors, etc.).
Form relationships with student clubs and organizations on campus to Identify and seize upon opportunities to engage students from all disciplines
Develop and coordinate immersion trips, field trips, internships, mentorships.
Create a vibrant, friendly and inclusive student outreach and engagement programs.
Coordinate all student internship programs.
Maintain contact with Retail Industry partners for internships Facilitate and organize internship fairs on campus.
Coordinate with external internship agencies for internship placements Provide support to the Executive Director for the management and execution of the Internship Class Designated as 198R.
Maintain budgetary documents for RMI programs.
Manage all operations and finances.
Manage Student, Faculty and Industry Advisory Boards.
Create and implement marketing plans that are appropriate for different constituencies.
Work with university groups to maintain a vibrant, friendly and inclusive website presence.
Support student interns in maintaining an active, student-focused social media presence Identify and procure appropriate marketing items to further the RMI Brand.
Establish and implement customized outreach programs appropriate to each constituency (prospective students, parents, current students, employers, alumni, donors, faculty, staff, etc.).
Other duties as assigned.
C. PROVIDES WORK DIRECTION
Supervises Student Interns and workers
D. RECEIVES WORK DIRECTION FROM
Executive Director of RMI
E. GENERAL GUIDELINES
Recommends initiatives and implements changes to improve quality and services. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. Maintains contact with constituents and solicits feedback for improved services. Maximizes productivity through use of appropriate tools; planned training and performance initiatives. Researches and develops resources that create timely and efficient workflow. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions. Prepare and submit reports as requested and required. Develops and implements guidelines to support the functions of the unit. Submits and manages all reimbursement requests including on behalf of the executive director.
F. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Knowledge
Interpersonal skills needed to work with individuals with a variety of skills and backgrounds.
Appropriate level of understanding of the importance of building strong internal and external relationships.
Strong customer service orientation.
Strong communication skills (spelling, grammar, oral and written communication) Professional and service oriented in approach to all contingencies.
Skills
Budget and Project Management
Strategic Planning
Curriculum Development
Marketing and Communications
Personnel management
Event planning and coordination
Abilities
Ability to work with a diverse constituency including: administrators, faculty, students, parents, alumni, industry partners and other key stakeholders.
Ability to work independently.
Self-starter who is willing to proactively learn new systems and processes.
Education and/or Experience
Bachelor's Degree required. Master's or MBA Preferred.
5-6 years of related experience, with preference given to those with experience in higher education, or retail related industries.
G. PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.
May be required to occasionally travel to outside customers, vendors or suppliers.
H. WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office and computer lab environment.
Mostly an indoor office environment with windows.
Offices with equipment noise.
Offices with frequent interruptions
EEO Statement
Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Aaron Zisser, Director of Equal Opportunity and Title IX, 408-551-3043, azisser@scu.edu , www.scu.edu/title-ix . Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website . To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources , and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at iahluwalia@scu.edu .
To view the full job posting and apply for this position, go to https://wd1.myworkdaysite.com/en-US/recruiting/scu/scu/job/Santa-Clara-CA/Associate-Director_R1969-1
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