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Position Summary
Under the supervision of the Clinic Manager, the Patient Access Navigator supports patient-centered care by collecting important data, reviewing patients insurance status and providing first line customer service to ensure patients have appropriate access to medical care that fosters respect, compassion and dignity. The Patient Access Navigator is also responsible for collecting and posting payments, scrubbing and completing billing batches on a daily basis, responding to billing inquiries from patients, and maintaining effective communication about billing-related matters with clinic staff, billing staff, and clinic management.
Essential Duties and Responsibilities:
Other duties and responsibilities
Qualifications and Education Requirements
Education:
High school diploma or equivalent.
Experience:
Prior experience in a medical or dental care setting or related experience and/or training; or equivalent combination of education and experience.
Knowledge of:
Ability to:
Preferred qualifications:
Use of standard software such as Windows, Word and Excel
Speak fluent Spanish as well as English; provide outstanding customer service; follow verbal and written instructions; communicate effectively; use basic office equipment including computer, copy machine, fax machine, and postage meter; learn quickly in a fast-paced environment; interact diplomatically with staff and patients.
Knowledge of medical terminology. Minimum keyboard speed of 45 WPM.
Physical Demands:
May be required to lift objects weighing up to 20 pounds. Sitting in a normal seated position for extended periods of time. Reaching by extending hand(s) or arm(s) in any direction. Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard. Communication skills using the spoken word. Ability to see within normal parameters. Ability to hear within normal range. Ability to move about.
Certification/License:
Valid Medical Assistant or Medical Billing and Coding Certificate from an accredited program preferred.
Salary Range: $17.50 - $21.00 per hour
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or it is a logical assignment to the position The employee is expected to perform other duties necessary for the effective operation of the department.
Full Time
Ambulatory Healthcare Services
$51k-72k (estimate)
03/31/2023
05/20/2024
sbclinics.org
SANTA BARBARA, CA
25 - 50
Private
DOROTHY HOLMES
$5M - $10M
Ambulatory Healthcare Services
The following is the career advancement route for PATIENT ACCESS NAVIGATOR positions, which can be used as a reference in future career path planning. As a PATIENT ACCESS NAVIGATOR, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary PATIENT ACCESS NAVIGATOR. You can explore the career advancement for a PATIENT ACCESS NAVIGATOR below and select your interested title to get hiring information.