POSITION SUMMARY 

Do you enjoy working with others and motivating them to do their best? Are you known for your positive energy and work ethic? You might be a great fit for our Patient Care Coordinator (PCC) Assistant Team Lead. This position is an opportunity to work closely with a team and grow your leadership skills. We’re looking for someone who places a high value on both safety and productivity. Being able to both leads constructively and be a trusted support are keys to success in this role. 

PRIMARY RESPONSIBILITY 

• Works closely with the PCC Team Lead
• Checks and audits timekeeping and maintains time and attendance records for team members.
• Guiding the day-to-day activities of the team.
• Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets.
• Assisting the Human Resources team with recruitment, selection, training, and performance management activities.
• Responsible for assisting with new employee onboarding and training for PCC Department.
• Addressing any conflicts within the team alongside the Team Lead that may arise.
• Increasing team motivation and sharing positive feedback and praise.
• Circulating company information and updates within the team.
• Co-hosting team meetings and communicating their results to management.
• Assists management in the development and implementation of procedures that improve efficiency and increase safety.
• Suggest and organize team building activities.
• Listening to and addressing employee concerns, forwarding to management as appropriate.
• Delegating tasks to team members and set deadlines for internal team.
• Responds timely and appropriately to team members needs.
• Acts as back up for PCC team coverage at all F.I.T. Muscle and Joint locations.
• Participates in administrative meetings and in developing department goals, objectives, and systems.
• Attends training and seminars (via online or in person) as appropriate to enhance job knowledge and skills.
• Fosters positive employee relations and works to solve employee issues that surface.
• Assist the Team Lead with overseeing day-to-day teams' operation and performance.
• Assists in performance evaluation.
• Ensuring a safe and tidy workplace for employees.
• Performs other related duties as required or assigned.

SKILLS 

• Excellent customer service 

• Highly detailed and accurate, with excellent organizational skills 

• Compassionate 

• Leads with integrity 

• Excellent communication and interpersonal skills; expresses thoughts and ideas clearly, both verbally and in writing; establishes trust and confidence quickly 

• Decision-making and time-management skills 

• Excellent skills in Microsoft Office (primarily Word, Excel, and PowerPoint). Must be computer literate with the ability to learn new software applications 

COMPETENCIES 

• Ability to function effectively under tight time constraints, consistently meet strict deadlines, prioritize, and handle multiple tasks in a demanding work environment. 

• Ability to communicate appropriately and build professional relationships with employees of the concierge team. 

• The ability to work ethically according to professional & company values. 

• Ability to represent the company in a professional manner to both internal and external customers and clients 

• Goal-oriented and self-motivated. Is proactive, committed, has high standards, and does what it takes to get the job done 

• Ability to work independently and to work effectively in a team environment 

• Ability to show initiative, good judgment, and resourcefulness 

EDUCATION AND QUALIFICATIONS 

• High School Diploma or GED equivalent 

• Degree in Management or training in team leading is a plus. 

• Experience leading a team considered an asset. 

• 3-5 years’ experience in the healthcare industry. 

Monday - Friday (possibly occasional Saturdays) between the hours of 7am to 7pm.