Description

Position Summary

The PRC/CCA oversees all registration and front desk operations for the health center for the employer model. This includes collection of information, scheduling, and customer service operations. The primary goal of the health centers is to provide primary care, preventive care, health risk assessments and chronic disease management to contracted employer groups. This is a high touch position that requires individuals to be engaged with the patient population on a constant basis.

Essential Job Functions

1. Communicate effectively with employer group representatives to provide health center information. Ability to communicate actions back to supervisors and corporate staff on employer level communication habits.
2. Act as a backup for the Clinical Care Assistant and Care Concierge in health center workflow and patient assistance.
3. Act as a backup with patient care and lab draws as needed.
4. Answer the phones in a polite and professional way within 3 rings.
5. Determine where calls are to be routed.
6. Coordinate backup phone coverage when away from desk or out of the office.
7. Maintain front reception area in a clean and professional looking manner.
8. Register patients and assist with patient intake and health center workflow, where necessary.
9. Assist Clinical Care Assistant in scheduling and coordinating patient appointments and outside referrals.
10. Work on electronic medical record (EMR) entering patient information and maintaining confidentiality of patients and their records.
11. Ability to process and handle confidential information with discretion.
12. Assist Clinical Care Assistant in maintaining health center supplies and inventory levels.
13. Maintain office supplies inventory and complete orders.
14. Coordinate with providers and staff to maintain day-to-day operations and health center flow.
15. Maintain site paperwork and send appropriate paperwork to employer.
16. Takes appropriate action to maintain a safe and aesthetic environment.
17. Perform other tasks as directed by physicians and other providers. Work collaboratively with the team assigned to the employer group to deliver optimum care and coverage for contracted services.
18. Participate in client sponsored trainings from time to time.
19. Adheres to all policies and procedures.
20. Able to rotate weekends, holidays, and shifts and center location according to health center needs.
21. Perform other duties as assigned or required.

Qualifications

Required Education and Experience

1. High School or Technical school education.
2. One (1) year of medical assistant experience required.
3. Phlebotomy certification.
4. Medical Assistant and BLS certification.
5. Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities as described including related work experience.

Preferred Education and Experience

1. Bilingual (English/Spanish)
2. Self-starter with excellent communication skills
3. Ability to work in an environment with frequent interruptions and high volume of activities;
4. Good organizational skills and ability to prioritize well;