• Must have a work permit or authorization to work in the USA.
• Having experience in a similar position, preferably in a luxury setting not required but helpful.
• A flexible schedule is required, including weekends and holidays.
• Have excellent communication and organization skills.
• Must be able to work in a high-paced and dynamic operation.
• Able to work together with other colleagues.
• Have a pleasant, friendly, and helpful manner.
• Maintain clean and healthy personal hygiene and grooming.
• Work in a safe, prudent, and organized manner.
• Able to handle multiple tasks at one time.
• Able to consistently delight and satisfy our guests.
• Able to handle guest requests in a detailed manner.
• Must be able to push, pull, lift and carry 25 pounds plus.
• Must be able to stand, walk long periods of time.

• The Assistant Director of the Front Office will report to the Director of the Front Office and oversee a team of up to 30 team members that includes multiple managers and supervisors.
• As an Assistant Director of the Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability while training new leaders.
• Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation, and enforcement and meeting participation and facilitation.
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests, and overseeing rate changes on in-house guests.
• Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Run and complete daily reports, analyze data, and make decisions based on data.
• Resolve guest issues and concerns for guest satisfaction.
• Recruit, interview, and train team members.
• Other duties as assigned.

• Competitive salary.
• Health insurance.
• Dental Insurance.
• Vacation and sick/personal time off.
• Flexible spending accounts (medical and dependent care).
• Company-paid basic life insurance.
• Short-term disability.
• Long-term disability.
• 401(k).
• Travel benefits.

Our resort is located on the Punta Rassa, an 85-acre peninsula on San Carlos Bay in Fort Myers, Florida. We are just a short distance from Sanibel and Captiva Islands, featuring beautiful beaches and top attractions. Water sports and outdoor activities are abundant near our resort, including natural trails, bike, and kayak rentals. Settle into our spacious rooms and suites with private balconies, floor-to-ceiling windows, scenic views, and complimentary Wi-Fi. Savor delicious cuisine in our hotel restaurants. Join us for a romantic dinner cruise on the Sanibel Harbour Princess Yacht. Get pampered with a massage at our on-site luxury spa. Keep up your gym routine in our fitness center and take a dip in one of our several pools. Elsewhere in our Fort Myers resort, discover our flexible event spaces, offering seating for over 900 in our largest venue. A refreshing getaway awaits you at our Fort Myers, Florida, resort.