Billing Specialist

Sangoma's value proposition is audaciously simple, our solution is highly scalable, and our service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market, which includes UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls, and Trunking. We are looking for a Billing Specialist as a key player on the Finance team, ensuring the accuracy of customer invoices to maximize revenues while providing excellent customer service to enhance customer satisfaction.

As part of our billing team, you are vital to providing an exceptional customer experience. You must be extremely detail-oriented, eager to learn new technologies and open to changing processes. You will work within a growing accounting team, creating invoices and running daily reports. We offer an environment of on-the-job cross-training and fun culture perks. Typically, attendance is an essential function in the office for this position, but currently, we are working from home until the foreseeable future. Billing & Invoicing Specialist

Are you looking for a position where you can grow and develop your accounting skills? Are you naturally detail-oriented?

Your Role:

* Respond to billing inquiries from external customers and internal account/project management teams.

* Verify invoice compliance with contractual terms and fee schedules

* Utilize data sources across multiple platforms to produce reports and audit/reconcile inventory

* Work with cross-functional teams to resolve billing disputes and perform root cause analysis

* Work service order and incident queues (Adds/Moves/Changes/Disconnects) through a defined workflow process

* Compare Monthly recurring revenue backlog projections against new customer turn-ups

* Calculate and apply credits to customer accounts

* Create prospective invoices for the sales team

* Take customer payments over the phone

* Participate in special projects as assigned

* Perform Month-End Close Procedures

Your Background:

* Two years of customer service experience

* Ability to communicate effectively and in a professional manner

* Advanced knowledge of Excel and pivot tables

* Strong analytical and problem-solving skills

* Absolute attention to detail is required

* Ability to multi-task under limited supervision with tight deadlines

* Experience working with multiple systems

* Knowledge of NetSuite is a plus

* Knowledge of telecom billing is a plus

* Basic accounting knowledge is a plus

* A College Degree in a related field, finance, business, or accounting preferred

* Experience with high-volume invoicing preferred

* Ability to successfully multi-task in a fast-paced environment

* Strong written and verbal communication skills

* Excellent organization skills and attention to detail

* Proven ability to work with multiple departments

* Proven ability to investigate and audit information from numerous sources

What We Offer:

* Full Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period.

* Matching 401K program - 100% match on 4%.

* Flexible Time Off & Company Holidays.

* Entrepreneurial work environment partnered with high-growth career opportunities.

Are you ready to directly impact the company and be rewarded for your performance? Are you prepared to take on a new challenge?

Must be authorized to work in the United States full-time for any employer. No agencies or third-party resumes, please.

Sangoma is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.