Position: Admissions Training and Quality Manager 

Location: Denver Colorado 

Job Type: Full Time

Reports To: VP of Admissions

Compensation:  $65,000-$85,000

Candidates applying for this position should be aware that an offer for employment in this position is contingent upon passing a comprehensive background check, encompassing criminal records and motor vehicle reports.

As an Admissions Training and Quality Manger at Sandstone Care You Will:

• Create and implement training programs that equip our admissions staff with the skills and knowledge they need to communicate effectively, handle crisis situations, and engage clients and families in a respectful and empathetic manner.
• Lead and supervise the Training Manager, who will assist you in developing and delivering training initiatives. You will also delegate tasks and responsibilities as needed to ensure the successful execution of training programs.
• Facilitate training sessions through various mediums, such as live presentations, webinars, and self-paced modules. You will make sure that all admissions staff are up to date on the latest best practices and policies related to the admissions process.
• Monitor and assess the quality of admissions interactions, using tools such as call monitoring, case reviews, and feedback mechanisms. You will also conduct regular evaluations of admissions staff performance, providing constructive feedback and coaching to help them improve and grow.
• Identify opportunities for process improvement and developing initiatives to enhance the overall quality and efficiency of the admissions process. You will also ensure that all admissions practices comply with relevant regulations, ethical guidelines, and organizational policies.
• Collaborate with other departments, such as clinical services, marketing, and operations, to ensure alignment and coordination across the organization. You will also work closely with the Training Manager to ensure consistency and clarity in training approaches and messaging.

Qualifications:

Education:

• Bachelor's degree in psychology, counseling, social work, or a related field 

Training & Experience:

• Minimum of 3-5 years of experience in admissions or intake coordination within the behavioral health or addiction treatment field.
• Minimum of 5 years in a management, leadership, or supervisory role.
• Minimum of 5 years in training and staff development, preferably in a healthcare or mental health setting.
• Strong understanding of addiction and co-occurring mental health disorders, as well as best practices in treatment and recovery.
• Excellent communication and interpersonal skills, with the ability to effectively train and motivate staff at all levels.
• Detail-oriented with strong analytical and problem-solving abilities.
• Familiarity with relevant regulations and ethical standards governing the provision of addiction treatment services.

• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Commitment to upholding the highest standards of professionalism, integrity, and compassion in all interactions with clients and staff.

The Perks:

At Sandstone Care, we deeply value our employees and believe that exceptional care begins with you. That's why we provide a comprehensive benefits package designed to enhance both your personal and professional journey. Here are some of the benefits you'll enjoy:

• 4 Weeks of Paid Time Off: Achieve a healthy work-life balance with a combination of paid time off (PTO) and paid floating holidays, giving you ample opportunities to recharge and enjoy your personal life.
• Robust Employee Assistance Program: Access counseling, legal consultations, financial planning, and wellness coaching to support your overall well-being and peace of mind.
• Continued Education and CEU Support: We're committed to expanding your professional development, ensuring you have the tools and knowledge to thrive in your role.
• Collaborative and Supportive Community: Join a tight-knit and supportive community of team members who foster a positive work environment and provide a network of encouragement and collaboration.

At Sandstone Care, we not only invest in our clients' well-being but also in yours. Join us, and let's grow and succeed together in a supportive and enriching environment.

Compensation and Benefits

We understand that your well-being and financial security are essential. At Sandstone Care, we offer an enticing compensation package and a range of benefits to support your needs:

• Compensation: Salary $65,000-$85,000
• Comprehensive Health Coverage: Access medical, dental, and vision coverage to ensure your health and your family's well-being.
• Financial Security: We provide short/long-term disability and life insurance to offer you added financial peace of mind.
• Retirement Planning: Take advantage of our 401k program with up to a 5% match to support your long-term financial goals.