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The Guest Services Ambassador (GSA) acts as the “face” of the hotel and is the main point of contact for guests. They are responsible
for ensuring an excellent guest experience by conducting front desk operations in an efficient, accurate, and thorough manner. This
role works closely with their peers in other departments as well to help provide an excellent guest experience.
Guest Relations:
Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed
Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
Take steps to ensure the greatest guest satisfaction possible
Respond to situations as they arise and manage guest conflict
Operations:
Inspect studios and public spaces daily according to company and brand standards
Be able to respond effectively and according to procedure in times of emergency
Ensure all policies and procedures are accurately followed at all times
Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
Respond to guest service calls efficiently and expediently
Ensure safety of building and occupants; contacting emergency services/law enforcement when needed
Document work activity using the appropriate log and according to policy and procedure
Sales & Revenue:
Executes the lead management process and completes all sales and marketing objectives as established by supervision
Review Studio Inventory daily to ensure maximization of studio revenue
Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue
Education: High school diploma or equivalent, or General Education Degree (GED)
Experience: 1 or more years of experience in the hospitality, retail, or food service industries (preferred)
Knowledge: Basic understanding of several common office/front desk procedures and practices
Skills: Must be able to read, write, and speak English proficiently
Intermediate computer operation including but not limited to accessing data from the internet
Effective communication with staff and guests
Effective conflict management
Effective negotiation and sales skills
Abilities: Read, comprehend, and follow written procedures
Respond calmly in situations of conflict and stress
Adapt to changes in daily work
Problem solve in a timely manner
M/F/D/M/V Drug Free Workplace E.O.E.
Full Time
$26k-35k (estimate)
05/23/2023
05/07/2024