Sanderson Ford has enjoyed a wonderful relationship with both our wonderful team of employees as well as our customers for many years. The reason is simple. We are members of the Phoenix community and, as such, we make every effort to maintain its goodwill. We accomplish this task in many ways, one of which is to make certain that all who visit Sanderson Ford are treated with professional courtesy and respect. Our business practices must be beyond reproach. Excellent service is the foundation of the reputation we enjoy. We would not be where we are today without our dedicated team to keep us on track – from our newest sales people, to our oldest technicians, we value each team member that helps us drive the mission and vision of Sanderson Ford.

Our continued success is a reflection of the loyalty of our customers and employees and our employees' ability and dedication shown over the years we have been in business. Sanderson Ford will continue to accept its civic responsibilities and will always strive to assume its full share in promoting the welfare and progress of the community and its employees. An opportunity to work at Sanderson Ford is an opportunity to join a family and a proponent of our surrounding community through high quality customer service and a dedication to the highest degree of excellence.

If you think you’d be a great addition to the Sanderson Ford team, take a look at our open positions below and apply today!

Service Advisor

Full Time
Salary

Service Advisor duties and responsibilities:

A Service Advisor is a liaison between service technicians and customers in a car dealership. They assist customers in determining problems with their vehicles while providing accurate repair descriptions to technicians. In addition, they are responsible for greeting clients, listening to customer requests, scheduling service appointments, and estimating repair costs. They can also be responsible for test driving vehicles, conducting inspections, and verifying insurance coverage.

Qualifications:

• Service: 1 year
• High school or equivalent
• Driver's License

Full Job Description:

• Greet customers upon arrival.
• Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer does not get mishandled.
• Builds and supports strong relationships with customers, and co-workers.
• Ensure full compliance with manufacturer and dealership policies, warranties, procedures, and guidelines.
• Thoroughly examines the customer’s vehicle to determine all mechanical concerns.
• Calculate the estimated labor and parts to repair or replace each affected area on the vehicle to return to manufacture standards.
• Ensure Customer is informed on progress updates, completion times, deductible requirements, and possible schedule changes.
• Obtain all signatures, work authorizations and powers of attorney.
• Review all final bills and supplemental billings prior to delivery of the vehicle.
• Review the completed vehicle to check quality and thoroughness.

Benefits:

• 401(k)
• Health Insurance, Dental Insurance, Vision Insurance
• Disability Insurance, Life Insurance
• Paid time off

Sanderson Ford's Commitment to You:

• Closed Sunday and most holidays
• 401K w/partial employer match
• Medical / Dental / Life / Disability Insurance