8 salesforce administrator us Jobs in houston, tx
Skill Elixiredge Private Limited is Hiring a Salesforce Administrator Near Houston, TX
Title: Salesforce Customer 360 Support Engineer II
Type: Contract - 6 months
Location: West Houston- onsite 4 days a week
Interview Process:
* initial 45-minute Teams video interview
* final 60-90 minute Teams interview
Skills | Must-Haves:
* 4 years of professional experience
* solid experience with Salesforce Customer 360 platform
* exposure to ITIL processes
* current/past experience working collaboratively with Salesforce Admins and business users
* experience supporting 500 end users
Nice to Have Skills:
* Salesforce Administrator certification
* working knowledge of MuleSoft
* experience in onshore/offshore model
____________________________________________________
Job Description:
JOB RESPONSIBILITIES Below are key role and responsibilities for this position:
Technical Support: − Configure and administer the Salesforce Customer 360 platform − Collaborate with multiple departments to integrate functions and data into Salesforce Customer 360 − Ensure high data quality and integrity within the Salesforce system − Train and support users in using Salesforce Customer 360 platform effectively − Liaise with Salesforce Consultants and other System Vendors for external support and system enhancements as needed
Platform Customization and Configuration: − Work closely with CRM administrators and business stakeholders to understand requirements and customize C360 accordingly − Implement enhancements and optimizations to improve the efficiency of customer data management and CRM processes, as requested. − Maintain connector(s) between Salesforce ‘Core’ orgs and Salesforce Marketing Cloud
Incident Management: − Respond to and resolve Salesforce support tickets within agreed-upon service level agreements (SLAs) − Document and track incidents, providing timely updates to stakeholders on the resolution progress − Conduct root cause analysis for recurring issues to prevent future occurrences − Contribute to knowledge repositories, documenting issue resolution
Collaboration and Project Management − Collaborate with CRM administrators, IT teams, and external vendors to ensure seamless integration and support of the C360 platform − Participate in meetings and discussions to gather requirements, provide technical insights, and contribute to decision-making processes
Training and Documentation: − Create and maintain documentation related to Salesforce ‘Core’ configurations, customizations, and support processes − Provide training and support to end-users and internal teams on Salesforce ‘Core’ functionality
Stay Updated: − Stay informed about the latest features, updates, and best practices related to Salesforce − Actively participate in training programs and certifications to enhance technical expertise
Personal Attributes: a. Systematic problem-solving approach, coupled with effective communication skills and a sense of drive b. Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution c. Ability to prioritize multiple concurrent tasks in a fast-paced Support environment d. Ability to communicate effectively within the Team and to Business Users
SKILL REQUIREMENTS
Must Skills
Have some exposure to ITIL processes like Incident Management, Problem Management, and Knowledge Management etc.
Have experience working collaboratively with Salesforce Administrators and Business Users to understand requirements and customize C360 accordingly
Have experience in a Business Analyst role including requirements gathering, story grooming, and testing
Have basic understanding of technical troubleshooting and root cause analysis
Preferred Skills
Salesforce Administrator certification
Working knowledge of the MuleSoft platform; hands-on experience a big plus
Experience working in onshore/offshore team model
Experience supporting large Customer base (> 500 Users)
Experience supporting complex Technology stacks
EXPERIENCE Minimum 3 years in Salesforce configuration role
EDUCATION
Bachelor’s degree required and degree in Computer Science or related field preferred.
Job Type: Contract
Pay: $48.00 - $50.00 per hour
Expected hours: 8 per week
Experience level:
- 4 years
Schedule:
- 8 hour shift
Ability to Relocate:
- Houston, TX 77002: Relocate before starting work (Required)
Work Location: In person
Job Summary
Contractor
$84k-100k (estimate)
05/02/2024
08/29/2024
The job skills required for Salesforce Administrator include Salesforce, CRM, Problem Solving, Project Management, Communicates Effectively, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Salesforce Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Salesforce Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Salesforce Administrator positions, which can be used as a reference in future career path planning. As a Salesforce Administrator, it can be promoted into senior positions as a Salesforce CRM Senior Administrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Salesforce Administrator. You can explore the career advancement for a Salesforce Administrator below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Salesforce Administrator job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Salesforce Administrator jobs
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Step 3: View the best colleges and universities for Salesforce Administrator.
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