DESCRIPTION:

Sand Law, PLLC is offering a position in a fast-paced, fun environment with a downtown setting. The Firm has an immediate opening for a Client Intake Coordinator in their St. Paul, Minnesota office. Sand Law, PLLC. is a multi-state practicing firm in North Dakota and Minnesota while providing representation in the fields of Personal Injury and Criminal Defense. The Client Intake Coordinator will be a main point of contact and responsible for communicating with potential new clients (PNC’s) who contact the firm through phone, email, text, and website submission. The Client Intake Coordinator will work directly with attorneys, paralegals, and other staff members to manage the acquisition of new clients. The Client Intake Coordinator is responsible, but not limited to the following:

DUTIES:

• Responsible for presenting clear service information to potential new clients with the goal of encouraging potential new clients to hire Sand Law.
• Responsible for communicating professionally with potential new clients.
• Serves potential new clients and answers inbound inquiries.
• Maintain accurate, confidential records.
• Assist in preparing reports as needed.
• Assist in transitioning new clients to proper attorneys to manage the case to settlement.

REQUIREMENTS:

• Willingness to learn and work in a fast-paced, dynamic environment.
• Calm, compassionate, understanding, patient, and professional demeanor.
• Excellent communication skills via computer and phone.
• Strong interpersonal skills.
• Experience with Customer Relationship Management (CRM) systems a plus, but not required
• An enthusiasm for developing creative solutions to problems.
• Great at working in a team environment.
• Two years legal experience in Criminal Defense and/or Personal Injury a plus, but not required
• Sales background is a plus, but not required.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

A three week mandatory training will be required at the Firm's St. Paul, Minnesota office.

PHYSICAL REQUIREMENTS:

• Ability to sit for extended periods of time.
• Ability to stand and walk for prolonged periods, as needed.
• Lift and carry up to 10 pounds occasionally.
• Bend, stoop, reach, and grasp objects as necessary.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Travel requirement:

• No travel

Ability to Relocate:

• Saint Paul, MN: Relocate before starting work (Required)

Work Location: In person