essential functions:

• Answers service phones and schedules appointments, as needed
• Greets customers that come into the dealership and inquires as to the reason for their visit
• Determines necessary services by listening to the customer’s description of concerns
• Verifies warranty and service contract coverage and explains provisions and exclusions
• Provides cost estimates
• Prepares a work order with specific details and assigns it to a technician
• Maintains customer rapport by answering questions regarding condition of the vehicle, wait time, work completed, and cost
• Maintains service records
• Enters customer’s information in to the dealership database, prints out invoices, and processes customer payments.

company-wide expectations:

• Remain drug and alcohol free while on Company premises and within the scope of duty
• Understand and comply with all Sanco Enterprises policies and procedures
• Observe safety and security policies and procedures and use equipment and materials accordingly
• Duties may be added, deleted, or modified at any time, at the discretion of management, via written, verbal, formal, or informal means

core competencies:

The strategic skills listed below are needed to perform the job satisfactorily.

• Problem Solving – identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains necessary communication
• Interpersonal Skills – maintains open communication with fellow employees, supervision, and management, remains open to others’ ideas and exhibits willingness to try new things
• Planning/Organizing – prioritizes and plan work activities and uses time efficiently
• Quality Control – demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Adaptability – adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events
• Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
• Professionalism – maintains a professional appearance and attitude at all times

knowledge, education and/or experience:

• Requires a high school diploma or equivalent
• Transportation refrigeration product knowledge is a plus

skills:

• Basic computer skills
• Exceptional telephone etiquette skills
• Strong customer service skills
• Strong organizational skills

abilities:

• Apply good judgment in recognizing scope of authority
• Able to read and interpret billing statements and work orders
• Communicate clearly and effectively

working conditions:

• This job operates in a parts store/repair shop environment
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Powered by JazzHR

Wthp4GdUNL