SanAir Technologies Laboratory, Inc. is an accredited, diversified environmental testing lab with more than 20 years’ experience providing analytical and consulting services to detect and identify asbestos, lead and metals, environmental microbiology, bacteria, Legionella and other environmental hazards. Our subsidiaries include Centek Labs (located in Syracuse, New York) and Sativa Testing Labs (located in Midlothian, Virginia).

SanAir is currently hiring a Customer Relationship Representative for our Syracuse, New York Location. The Customer Relationship Representative acts as liaison between our customers and our laboratory personnel while maintaining other daily task and duties. Our ideal candidate is a positive, team-oriented "doer” with excellent organizational and communications skills. The ability to manage processes, work independently to meet time-bound goals, and be self-directed are key attributes. Knowing how to under promise and over deliver, and ask for help when needed, would be welcomed approaches to the task at hand. 

Primary Duties:

• Establishes and maintains long-term relationships with customer by functioning as primary point of contact between client and lab personnel.
• Fields inquiries regarding new sample submission and current sample status, performs outreach to clients to capture missing information or communicate challenges/manage expectations regarding timing.
• Handles client concerns regarding work and circumstances within and outside the lab’s control.
• Communicates pricing, including helping clients understand pricing rationale.
• Evaluates business aspects of client engagements through financial analysis (ensuring profitability, identifying cross-selling opportunities with sister laboratory). 
• Becomes conversant in industry developments.
• Communicate value to our clients through in-depth needs analysis. 
• Advises on new ideas to generate revenue for various clientele.
• Influence the sales process by catering to individual customer needs.
• Maintaining the data integrity of our LIMS (Laboratory Information Management System).
• Working with customers to ensure invoices are paid on time.
• Perform other duties as assigned.

Qualifications:

• A four-year college degree preferred.
• 2 years of demonstrated, successful customer service experience (Industry knowledge a plus).
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills.
• Valid US work authorization.
• Current Driver’s License.
• Exceptional organizational skills.
• Ability to work independently and within a team environment.
• Desire to succeed.

Centek Laboratories' investment in superior instrumentation, advanced technology and it's professional team provides unbeatable service using EPA, NIOSH, AIHA, and OSHA methods for compliance. Centek Laboratories analyzes samples from a variety of sources including: LEED®, Soil Vapor Intrusion, Industrial Hygiene, Indoor Air Quality, Product Off-Gassing, Headspace VOC's and Environmental Screening.

-Paid vacation and holidays (annual leave increases with years of experience)
-Annual profit sharing
-Employer funded Health Saving Account
-Medical, Dental, 401(k) and 401k matching, Voluntary Benefits, Disability, Vision, Life Insurance
-Relocation assistance
-Equal opportunity employer
-Tuition Assistance