The Safety and Security Officer is responsible for providing protection and communication with hotel guest and associates. He/she is also responsible for patrolling the entire resort in company issued vehicles to maintain security, detect and report fire, security and safety hazards and/or violations of company rules and regulations.

Qualification Standards

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must provide valid proof of automobile insurance and pass a Motor Vehicle Record (MVR).
• Any position required to drive company vehicles will be subjected to pre employment and random drug testing.
• MUST have a Security License and at least 2 years of experience in the field

Physical requirements:

• Flexible and long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to climb stairs, descent stairs and run.
• On occasion, must physically deter individuals who pose a threat to guests and/or associates.
• Ability to stand during entire shift.

Mental Requirements:

• Must able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must routinely meet deadlines.
• Must be able to multi task.
• Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Duties & Functions

Essential:

• Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
• Ensure implementation and compliance of Fertitta Hospitality’s Code of Conduct.
• Use proper two-radio etiquette at all times.
• Maintain visual contact with the Front Desk/Night Audit Auditor and the front door of the hotel by remaining in the lobby area when not on property walks.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and employee incidents.
• Hold briefing with Guest Services staff both at the beginning and end of shift.
• Check ID of visitors/associates as necessary.
• Access secured areas for authorized personnel.
• Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
• Assist guests to their rooms or assist guest’s w/entry into their rooms according to hotel standards.
• Assist during medical emergencies.
• Respond to emergency situation, including medical, security, guest complaints, etc.
• Investigate assault complaints.
• Assist outside agencies, as necessary, to maintain effective liaison.
• Respond to altercations, and investigate.
• Have knowledge of hotel and guestroom locking system.
• Monitor TV cameras.
• Administer First Aid/CPR as necessary.
• Challenge suspicious persons.
• Check safety hazards.
• Administer Heimlich Maneuver to choking victims.
• Complete Incident/Accident reports in a clear and concise manner.
• Monitor employees as they enter and exit the building.
• Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
• Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
• Provide escorts to persons carrying money, or other requests.
• Issue and inventory pagers, radio equipment and keys on a daily basis.

MUST HAVE A CURRENT SECURITY LICENSE

San Luis Resort Spa and Conference Center

5222 Seawall Blvd.

Galveston

Texas

77551

197209BR