Assistant, Student Success Center - Central Campus

• Provides administrative support. Assists in delegating duties to part-time staff and maintains a professional tutoring environment in absence of the director, reporting any issues to them as needed.
• Answers phones and directs calls as needed. Assists logging students and resources in and out of systems. Provides information on services to students
• Maintains the departmental website and social media as directed.
• Creates, maintains, and tracks work schedule for all tutors and part-time staff.
• Prepares promotional materials for distribution to staff, faculty, and students.
• Prepares reports on Student Success Center operations as directed.
• Assists in planning and conducting tours, meetings, and events.
• Reports any technology or maintenance issues to the appropriate department.
• Maintains inventory of supplies and creates requisitions for orders and other department expenditures. Performs budget transfers.
• Conducts class and center presentations. Assists with Student Resource Fair to promote services to new students and faculty members.

• Maintains a variety of records, files, and reports. Enters data into TutorTrac system.
• Schedules tutors and students in TutorTrac.
• Assigns tutors to class visitations at the beginning of each semester. Conducts class visits as needed.

• Ability to demonstrate the College values
• Working knowledge of instructional support requirements
• Excellent ability to interface with faculty and students
• Service-oriented
• Ability to maintain confidentiality and professionalism at all times
• Must have knowledge of learning assistance programs, operations and techniques; tutoring techniques; Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, OneNote, etc.); recordkeeping techniques; and college practices and procedures
• Ability to make group presentations
• Ability to multitask in a high-traffic environment
• Ability to learn new technology quickly
• Ability to communicate effectively orally and in writing

• High school diploma or equivalent

• Associate degree

• One year of administrative, clerical, or customer service experience and previous higher education experience

• One year of previous tutoring center experience

Salary Grade: 106

Salary is based on the Board-approved salary schedule for the current fiscal year.

Requisition Number: req5084

Posting Close Date: 3/31/2024