HOW YOU WILL IMPACT OUR MISSIONThe Education Program Aide provides Educator Guide level program support for Education programs throughout the year. This position reports to the Education Specialist. WHAT YOU WILL DOProvides customer service to program participants Foresees program needs Prepares and ensures availability of program materials Otto Center Technician for Auditorium as needed Operates organization vehicles/mobile cart(s) Provides operational support for Education Programs WHAT WE ARE LOOKING FORThe San Diego Zoo Education & Premium Experiences department seeks outgoing, responsible team members for the Education Program Aide position. This role reports to the Education Experience Supervisor and provides program-level support to facilitate the learning of diverse program audiences. Program Aides are responsible for preparing program materials and equipment, assisting Zoo Educators in classroom and Zoo settings, operating Zoo vehicles, providing one-to-one student support, and leading short activities. In the summer, Program Aides may also work collaboratively with Educators to implement Zoo Summer Camp or premium experiences. Applicants must be a minimum age of 18 years old with a current valid California's driver's license. EDUCATION AND CERTIFICATIONSCurrent valid California driver’s licenseSKILLS AND KNOWLEDGESan Diego Zoo Global Customer service policies and practices Effective customer service skills and attitude Program responsibilities Communicate effectively Interact positively with children and families Take direction, ask questions for clarification when appropriate Work independently with general supervision •Accomplish required assignments in a timely fashion Work effectively with others as part of a diverse team environment