Description

Cleans and stores hotel linens/ uniforms in a timely, organized manner to ensure that hotel’s laundry and linen needs are met.

Primary Responsibilities:

• Receives soiled linens by bag, cart or chute from the floors. Sorts all articles by kind, color and degree of soil. Inspects all laundry and linens and records all damaged or stained items.
• Operates washers and dryers according to recommended capacity and other manufacturers’ guidelines. Ensures necessary chemicals are added in the correct quantities prior to wash cycles.
• Fold clean linens and stores as appropriate. Operates linen feeder, sheet folder, towel folder and table linen ironer machines.
• Assists in daily linen counts for monthly inventories.
• Informs supervisor of malfunctioning equipment.
• Responds quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follow company policies and procedures.

Note: Other duties as assigned by supervisor or management

Relationships:

Internal: Engineering Department: To request repairs

Housekeeping Department: To receive and clean linen and receive additional instructions.

External: Hotel Guests: To respond to guest requests.

Requirements

Qualifications:

Education/Experience: Basic reading, writing and math skills. No experience necessary.

Certification and/or License Requirement: None.

Skills:

• Organizational skills.
• Attention to detail.
• Interpersonal skills.
• Knowledge of standard and circumstantial laundering techniques
• Thorough and flexible worker

Working Conditions:

• Will be required to work nights, weekends and holidays.
• Will be required to use common household chemicals.
• Will be required to work in a fast paced environment.
• May be asked to work overtime.

Physical/Cognitive Activities:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

Since sorting, cleaning and folding linens are the major responsibilities of this position, Laundry Attendants spend a significant portion of their workday involved with the following: carrying, lifting, bending, pushing and pulling.

The vast majority of time is spent sorting incoming linen and folding outgoing linen, and this is usually accomplished while standing, lifting and folding in one area.

Communication skills are necessary some of the time when responding to a guest request.

In addition to the frequent operating of wash machines and dryers, other machines may be utilized such as folding machines and presses.

Laundry Attendants typically lift and/or carry items as much as 75 pounds and pull and/or push items weighing as much as 400 pounds.

This person in this position has some opportunities to utilize problem-solving abilities.

Organizational Structure:

Reports to: Housekeeping Manager, Housekeeping Supervisor, Front Office Manager

Job title also known as: Laundry Attendant, Laundry Worker