Job Title: Case Manager (TDHCA Rapid Re-Housing)

Location: SAMMinistries at 1919 NW Loop 410

Reports To: Manager of Rapid Re-Housing Services

FLSA Status: Exempt

Approved By: Toni Cambria, Feb 2024

SUMMARY

The TDHCA Rapid Re-Housing Case Manager is an experienced social services worker who is responsible for providing field based, direct client services. This position will provide comprehensive case management, housing navigation and housing retention services to eligible clients. Case management services include, but are not limited to, case management assessment and service planning, connection to employment services or benefits, housing location, addressing all service needs to stabilize clients in housing, and promote recovery and community integration as the client works to increase self-sufficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following reflects SAMMinistries’ definition of essential functions for this job but does not restrict the tasks that may be assigned. SAMMinistries may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Provides field based/ mobile case management services in the areas of, but not limited to: Independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, connection to community service providers for substance abuse, primary and mental health care, and all other services needed to assist clients in reaching their goals.
• Provide strengths-based, client-driven case management and service coordination services designed to assist clients in obtaining and maintaining stable employment and housing.
• Develop individualized service plan in collaboration with client addressing short-term and long-term goals.
• Develop a projected budget plan that enables families to see what type of housing is affordable and manageable after assistance ends and how to live within their means.
• Provide on-going case management support to assess progress and ensure service plan outcomes are met or changed as needed.
• Provide services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate their own care.
• Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention, Trauma Informed Care and Housing First practices.
• Conduct housing inspection to certify habitability of the unit as per program contract.
• Submit appropriate funding request, as required by each funding source, on a timely basis.
• Maintains bi-weekly face-to-face contact to review case plan and ensure compliance with program policies and procedures. Additional case management contacts will be necessary, and frequency/intensity of work with clients will be determined by individual need and progress.

DOCUMENTATION

• Maintain precise and accurate documentation of case management services as set forth by the program contract and SAMMinistries’ policies, including maintaining compliance with HIPAA policies and practices
• Complete documentation in a timely manner as outlined by the COC Data Quality Standards
• Complete intake, assessment, service plans in coordination with client and within the documentation standards set forth by the program contract and SAMMinistries

QUALIFICATIONS

• Maintain and execute confidential information according to HIPAA standards
• One-year minimum experience working in homeless services, mental health, substance use/ co-occurring disorder or with vulnerable populations providing intensive case management services
• Demonstrated knowledge and/or experience with housing and case management techniques, including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing
• Flexible work schedule to include some evenings and/or weekends as needed
• HMIS experience preferred
• Possesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
• Ability to work independently and within a team environment and exercise mature judgment
• Ability to provide community and in-home based services on a regular basis
• Strong written and verbal communication skills
• Highly motivated self- starter with the ability to coordinate multiple projects/tasks simultaneously in a high-pressure environment
• Driving is an essential function of this position
  • Must have a valid Texas Driver’s License, a reliable motor vehicle and liability insurance

SUPERVISORY RESPONSIBILITIES

Interns, volunteers and/or On-the-job trainees (OJTs)

EDUCATION and/or EXPERIENCE

Bachelor's degree in social work or related field. Minimum 1 year case management experience and work history with families in crisis. Experience working with at-risk populations.

LANGUAGE SKILLS

Bilingual (English/Spanish) is preferred.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as addition, subtraction, division and percentages.

REASONING ABILITY

Must be sensitive to the dynamics associated with homeless families and individuals. Must be able to react swiftly and effectively to crisis situations. Must possess good conflict resolution skills. Logic and ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

CERTIFICATES, LICENSES, REGISTRATIONS

Class C driver's license. Licensed social worker or equivalent licensure desirable.

WORK ENVIRONMENT

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. May be required to work flexible hours to include evenings and weekends.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

EEO

SAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.