Job Summary:

The Intake Supervisor is responsible for managing all aspects of the patient intake process including managing the members of the intake team, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns. The Intake Supervisor facilitates delivery of high-quality, safe and effective care when assessing the needs of patients and ensuring the safety and welling-being of each patient; assists in and oversees the operation of the Intake department according to the legal guidelines of mental health care in the State of Texas: supervises Intake activities according to the hospital's goals and philosophy; supports Intake staff in interpretation and implementation of policies, procedures and Intake standards of care.

Essential Duties:

• Establishes and maintain effective working relationships with physicians and health professional affiliates, patient's facilities, nursing and intake staff. Collaborate with interdisciplinary professionals to determine and provide the best possible care for patients.
• Participates in activities which enhance professional growth and development.
• Performs audits and communicates findings and recommendations verbally and via reports as required.
• Participates in on-call supervisorial rotation as scheduled.
• Serves as the Intake Clinical Administrator, ensuring that the overall flow of the Intake Department including documentation, timelines, processes and procedures are met. i.e. EMTALA logs, MOT process, waiting times, MSE’s, etc.
• Trains and educates staff on PASP, regulatory, interdepartmental and hospital updates, policies, processes and procedurals changes.
• Manages, oversees and follows through on any scheduling issues, timekeeping concerns, incident/accident reporting or employee issues, etc. that occur involving staff on assigned shift.
• Ensures, by self or through subordinate that: Intake calls are documented and processed in accordance with Intake policies.
• In house assessments are completed with treatment referral recommendations made and documented; use the approved admission criteria and make decisions concerning the level of care for treatment using the least restrictive level appropriate. The plan for episode of care is initiated at admission to all levels of care.
• Administrative approval is obtained for all admissions.
• Admission paperwork is completed in accordance with hospital policy.
• Follow up calls are made to those failing to show up for appointments.
• Pre-certification is obtained in accordance with insurance requirements.
• Administration is notified of problems or significant events.
• The admission screening and initiate the integrated assessment process.

• Ensures, by self or through subordinate, that safety problems are identified and corrective actions taken.
• Assists administration, physician, and clinical staff in the assessment of pending admits.
• Plans, coordinates, and evaluates direct and indirect facility assessments and client admissions.
• Participates in activities which enhance professional growth and development.
• Upholds the Organization's ethics and customer service standards.

This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the hospital. Duties may be modified or changed with or without notice.

Job Requirements

Education and/or Licensure –Licensed to practice in the State of Texas as a LMSW, LCSW, LPC-A, LPC, LMFT OR RN.

Experience – 1 year experience in Intake required. 3 years’ experience inpatient supervisory experience preferred.

Additional Requirements – Must obtain and maintain approved CPR certification as well as successful completion of Satori Alternatives to Managing Aggression training including restraint and seclusion policies prior to assuming patient care responsibility. Must complete eight hours of pre-admission screening and Intake training within 30 days of hire.

Knowledge Skills and Abilities

• Must be able to concentrate on work amidst distractions such as noise, conversations and foot traffic; must be able to consistently meet deadlines; must be flexible in work hours in order to meet patient and organization operating needs.
• Must maintain self-control in volatile or hostile customer services interactions.
• High school level reading and writing skills; acceptable oral and written communication skills along with legible handwriting.
• Customer service skills in face to face interactions with dealing courteously with patients, the public, and other staff within the organization.
• Use of appropriate social skills, including demonstration and respect for patients and staff; empathy toward patients; skills in teaching or assisting with activities of daily living helpful.
• Must be able to work independently, in a result restricted physical environment for extended periods of time.
• Skill to independently interpret reference materials to comply with law, rules, regulations, policies, procedures, etc.
• Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
• Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.

Physical Requirements/Environmental Conditions

Perform the following with or without reasonable accommodations:

• Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips.
• Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.
• Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.
• Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects.
• Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze.
• Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another
• While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside.

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K Retirement Plan
• Healthcare Spending Account
• Dependent Care Spending Account
• PTO Plan with Holiday Premium Pay
• Life Insurance (Supplemental Life, Term, and Universal plans are also available.)
• Short and Long-Term Disability (with additional buy-in opportunities)