SUMMARY & SCOPE: Work in a team environment to provide value added service to our customers and sales teams, serve as the central point of contact for customers, input orders, manage customer inquiries, resolve problems, and work as an extension of the sales team to generate new business and grow existing business.

BENEFITS THAT WE OFFER:

• Competitive wages.
• Company-paid health and dental benefits.
• Paid vacation and an annual bonus.
• 401k Plan with company match.
• Opportunity for career stability and growth.
• Tuition reimbursement program.
• Flexibility with start and end times (depending on circumstances and position).
• On-the-job training.

RESPONSIBILITIES:

• Answer incoming phone calls and emails from customers and sales team members.
• Input sales orders, demo tool orders,sample / trial orders, equipment on loan orders, billing orders for the sales team and others as necessary making sure accurate pricing is used
• Determine shipping locations and communicate with warehouses to ensure orders are shipped as necessary
• Pull daily open order report, analyze it, and take corrective action where necessary.
• Research billing disputes & short pays, take corrective action (credit, debit,etc), and notify credit manager of resolution.
• Process credit & debit notes and submit inventory adjustment forms when applicable.
• Update current customer accounts within our internal systems
• Maintain customer notes in system
• Process Return Material Authorizations.
• Maintain RMA and Credit spreadsheets for tracking purposes
• Input notes into sales orders regarding credits and RMA’s
• Input invoices into customer portals for payment
• Run weekly and monthly budget reports for all sales representatives
• Run Monthly reports for the Commercial Development managers
• Communicate with other internal departments for information sharing and problem resolution.
• Backup other customer service positions
• Attend and complete all required trainings 
• Contribute in a team environment.
• Follow all appropriate health and safety precautions required
•  Other related duties and responsibilities as required or assigned

EQUIPMENT KNOWLEDGE:

• Knowledge of Microsoft Office.
• Knowledge of Microsoft Dynamics 365 a plus.

ROLE REQUIREMENTS:

• Self-motivated
• Proficient in Excel
• Excellent time management skills
• Knowledge of Packaging industry a plus
• Excellent organizational skills
• Exceptional communication skills
• Customer service oriented
• Must be a team player 
• College Degree preferred
• Minimum 3 years of customer service experience in manufacturing industry.

PHYSICAL DEMANDS: The employee is regularly required to sit, stand and walk to perform the functions of this position. Must be able to lift or move up to 10lbs.

WORK ENVIRONMENT: Normal office environment.

SAMSA