Join Our Team as a Client Services Coordinator!

About Us: At Samuel, Sayward & Baler LLC, we're dedicated to safeguarding what matters most to our clients: their loved ones and assets. Specializing in estate planning, elder law, and trust administration, we provide personalized legal guidance, fostering lifelong relationships with our clients.

Your Role: As a Client Services Coordinator at Samuel, Sayward & Baler ("SS&B"), you'll serve as the initial point of contact for our clients, ensuring their needs are promptly and professionally addressed. From scheduling appointments to providing crucial administrative support, your role is pivotal in upholding our high standards of compassionate and expert legal services. We seek someone who excels in navigating a fast-paced, detail-oriented office environment while demonstrating empathy and understanding towards each client's unique situation.

Primary Responsibilities:

• Respond promptly to client inquiries via phone and email, primarily for scheduling purposes.
• Proactively follow up with clients to ensure ongoing communication and satisfaction.

Additional Responsibilities:

• Assist attorneys, paralegal staff, and the Office Administrator as needed.
• Support the receptionist in managing phone calls and client greetings.
• Handle administrative tasks such as drafting correspondence and document management.

Qualifications:

• High School Diploma, required; higher education welcome.
• 3-5 years of professional experience, with at least 2 years scheduling for multiple supervisors/attorneys. Law firm and Estate planning experience preferred.
• Proficiency in Microsoft Word, Excel, Outlook, Adobe Acrobat or Foxit. Experience with Clio is a plus.

Key Skills:

• Excellent interpersonal and customer service skills.
• Strong organizational and time management abilities.
• Self-starter mentality with forward-thinking capabilities.
• Proficient in office equipment and technology, including multi-line phone systems.
• Advanced skills in Microsoft Office Suite and Zoom.
• Exceptional written communication skills with attention to detail.
• Familiarity with legal terminology is advantageous.
• Positive attitude and patience in dealing with various personalities.
• Dependable and reliable work ethic.

Benefits & Compensation:

• $42,000 – 48,000, depending on experience
• 401(k) with matching
• Profit Sharing potential
• Health Insurance, 50% premium
• Paid time off (10 days); Sick (6); and Personal (2)
• Holidays (10 paid)
• Parking provided
• Staff meetings
• Off-site teambuilding activities

To Apply: Interested candidates, please submit your cover letter and salary expectations with your resume and application.

Join us in making a difference in the lives of our clients at Samuel, Sayward & Baler LLC! We will reach out to those who most closely match our firm’s needs for this position. If we do not contact you, we wish you the best in your employment search.

Please no direct Agency or Applicant inquiries.

Job Type: Full-time

Pay: $42,000.00 - $48,000.00 per year

Benefits:

• 401(k)
• 401(k) 4% Match
• Health insurance
• Paid time off

Compensation package:

• Profit sharing

Schedule:

• 8 hour shift

Ability to Relocate:

• Dedham, MA 02026: Relocate before starting work (Required)

Work Location: In person