Job Purpose

Front Desk Agents working overnight are the first point of contact for new arrivals and guests having any issues during the night. As the face of the hostel and the go to person at night, you are fundamental to its success. The purpose of the position, first and foremost, is to provide excellent customer service. You will also be using the property management system in place to organize and register guests and provide unforgettable guest experiences. Overnight receptionist also provide security for the guests and the building. Start date: March 28th, 2024 or sooner.

Qualifications

• ability to work well with others

• commitment and reliability

• open-mindedness and cultural sensitivity

• previous work in the service industry, especially hospitality

• previous stays in hostels

• professional and friendly manner

• authorized to work in the USA

• bilingual a plus - English proficiency required

• computer literacy

• a passion for travel

• calm and level headed in difficult situations

Responsibilities - Summary

• Answer guest questions, give recommendations on activities, amenities, and attractions

• Answer phones using proper phone etiquette

• Communicate effectively with colleagues and managers via the internal email system.

• Effectively use property management system to perform check ins and check outs

• Extra duties that may be assigned by the Manager or Supervisor

• Assist housekeeping in complimentary duties such as laundry and restocking housekeeping closets

• Deep-clean he lobby/patio area daily

• Handle minor maintenance issues like re-programming a remote or changing a light bulb

• Keep the front desk tidy and restock inventory as needed. Tell a manager when stock is low.

• Maintain a clean, secure and welcoming environment to individuals of all flavors

• Monitor hostel security, check guest keys every time a guest enters. Monitor security cameras for issues.

• Navigate different formulas for third party reservations

• Provide advice on what to do, where to eat, give directions, etc.

• Respond to emails and make reservations

• Set up and monitor breakfast