Membership Management Data Specialist

About Company

Samaritan Ministries is a Biblical solution to health care. It is not insurance. We deliver authentic, compassionate, and personal service in the name of Christ to enable and inspire members to provide for one another’s medical needs through prayer, encouragement, and financial support.

From demonstrating Christ-centered compassion to modeling best practices in health care sharing, Samaritan Ministries is committed to keeping Jesus at the center of everything we do. The way we interact with our colleagues and engage with our members is a testament that we are ultimately serving Christ and His Kingdom.

Summary

To serve the members of Samaritan Ministries International (SMI) by providing accurate and efficient processing of prospective members’ applications according to ministry guidelines.

Competencies

• Acting with Integrity, Empathy, and Compassion
• Collaborating with Others
• Neighbor Focus
• Pursuing Excellence
• Analytical Thinking
• Problem Solving
• Writing Skills
• Attention to Detail
• Product and Technical Knowledge
• Data Literacy

Key Responsibilities

• Manage daily processing of incoming applications
• Process all New, Split, Merge, Add-On, and Restart applications
• Review information for accuracy and completeness
• Verify correct amounts of money for appropriate sharing level selection
• Analyze and cross-reference data to ensure programming continuity
• Maintain updated spreadsheets of past membership activity
• Analyze past unpaid share amounts to confirm membership type and eligibility
• Create and/or adjust allocation types and amounts per membership type
• Issue credits for memberships
• Handle sensitive information with utmost integrity specific to membership correspondence
• Manage Group memberships for accurate money amounts and add new applicants to the group membership
• Input inquiry records into database to track source attribution and conversion rates
• Manage and process memberships for qualifying life events
• Monitor membership renewals and assist members to keep memberships up-to-date

Qualifications and Experience

• Two-year degree from an accredited university or the equivalent combination of education and experience.
• SMI Guidelines
• SMI internal processes and procedures
• Software: Groundhog, Zoho (CRM, Desk), Microsoft Office, and High Proficiency in Excel (Advanced)

Additional Information

• Tasks are normally conducted in a regular office environment, requiring use of computer, mouse, drawing tablet, and other standard office equipment. Staff usually remain in a stationary position, often standing or sitting for prolonged periods.
• Staff will be required to travel and have a valid driver’s license.
• Staff may need to lift and move items up to 35 lbs. on occasion.
• Staff will observe safety principles while performing the duties of the position.
• This position requires an active commitment to the mission and values of SMI. In the course of performing job duties, the employee will act in a manner that is Christ-honoring as well as Christ-like, demonstrating a personal Christian faith and witness in all interpersonal interactions.
• Disclaimer: This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel in the classification. Work hours may be irregular including performing duties on evenings or weekends.