Our Mission

All of us, for each of you, every time.

Our Vision

Together, serving as the trusted regional healthcare partner.

Our Values

Listen~Love~Respect~Excel~Innovate

The Health Information Management (HIM) Manager oversees the daily operations, staffing and activities related to analysis and monitoring of the integrity of content and completion of medical records, in order to meet organization and regulatory requirements at Samaritan Healthcare. The Manager plans, assigns and coordinates tasks to ensure the timely medical coding, analysis of record deficiencies, and completion of all reports and documentation required for clinical coding and hospital reimbursement.

The individual in this position is responsible for training staff in the operation of system applications/equipment and technical aspects of assigning, processing, retrieving, releasing, and storing medical records, including legal requirements regarding HIPAA and confidentiality of medical records.

This is a full-time salary exempt position.

ESSENTIAL FUNCTIONS/CORE COMPETENCIES/LEADERSHIP PILLARS (not limited to):

1. Relational Leadership: Make positive effective relationships a priority.
   1. Relationship Orientated; developing and fostering relationships through respect, open communication, trust and partnership.
   2. Active participation, representing the interests of Samaritan, in professional associations
   3. Elevating Gratefulness - by doing thank you notes to employees, utilizing the peer-to-peer Recognition Program(s) and the DAISY Award.
2. Strategic: Champions of the vision and strategies of Samaritan
   1. Active involvement in the planning process
   2. Inspiring alignment and development of operational practices to achieve business goals
   3. Setting & Achieving Goals – through Strategic Plan update/affirmation, participating in organizational goal setting, setting department goals, conducting monthly accountability meetings, and honoring vital time.
3. Operations: Effectively oversees and directs day-to-day operations.
   1. Efficiency
   2. Staffing and work assignments
   3. Keeping professional knowledge and skills current to make operations work effectively
   4. Leading Change - by adherence to standardized improvement method(s) (e.g., PDSA, Lean/A3, etc.) and/or Project Management System, surveying & improving the employee and patient experience, departments “grabbing the baton” for organization-wide improvement efforts and projects, and by leveraging stakeholder engagement/employee-driven team structures.
4. Human Resources: Inspires employees and creates a work environment of open communication, respect, teamwork and accountability.
   1. Develops and fosters an employer of choice culture
   2. Attracts, develops and retains talent
   3. Evaluates competency and education
   4. Giving & Receiving Feedback (aka Direct Dialogue) – through informal feedback (Compliments & Callouts), formal feedback –(annual employee evaluations), and by Empowering/training/supporting employees to provide peer-to-peer feedback (compliments & callouts)
   5. Effective Hiring & Onboarding – through peer panel interviewing, behavior based interviewing, ensuring all new hires attend organizational orientation, and though new employee rounding (day 30/60/90).
5. Finance: Responsible for Samaritan overall financial health by consistently and proactively managing productivity and cost containment for department.
   1. Demonstrated through – Budgeting (annual and ongoing), optimization, and utilizing benchmarking (Samaritan and industry).
   2. Responsible for reporting audit goals, resource management and fiscal stewardship, maximization of productivity and cost containment, revenue generating opportunities, and monthly operational review.
6. Performance Improvement, Safety and Service: Inspires and assures an environment that engages staff in performance improvement, patient safety and service to others.
   1. Inspires and assures alignment with family centered patient care.
   2. Regulatory compliance (DNV, DOH, Stark, etc)
   3. Data analysis and development of appropriate initiatives
7. Technical / Professional Knowledge: Achieve and maintain a level of knowledge/competence in areas of responsibility to effectively and safely perform all of their duties and responsibilities; keeping abreast of current trends and development.

REPORTING STRUCTURE:

Direct Reports:

1. Hospital and Clinic Coder, HIM Technician/Specialist, Release of Information (ROI) Clerk, Clinical Documentation Improvement Specialist (CDI), and HIM Coordinator.

The Health Information Management (HIM) Manager reports to Revenue Cycle Director.

ESSENTIAL SKILLS AND EXPERIENCE:

Education:

• Bachelor's degree in Health Information Management, Healthcare Administration, Business, or equivalent training, experience, and certification (i.e., RHIT, RHIA, CSS, CPC, CCS-P or HIM). Bachelor’s degree in Health Information Management preferred.

 Experience:

• 3-5 years’ of previous management experience. Experience in healthcare preferred.

• 3-5 years’ of previous experience in Electronic Health Records (EHR), electronic health systems and applications used to capture, maintain and utilize Patient Health Information.

Skills:

• Responsible for the direction of a diverse department, requiring skills in data-driven decision-making and continuous process improvement. Health Information Management consists of the following: Document Imaging, Professional and Hospital Coding, Identity Management, Document Integrity Management, Release of Information, Content Management, and Health Information Exchange. 
• Excellent verbal and written communication skills. Articulates and presents data, information, and ideas in a clear and concise manner.
• Remains current of new trends and best practices and incorporates into Coding, CDI and HIM practices and programs.
• Ability to supervise a diverse staff model. Working knowledge of functional relationships between organizational departments, including Hospital and Clinic settings.
• Ability to interface effectively through oral and written communication with staff at all levels.
• Ability to exercise planning, organization, delegation, and follow-through skills to effectively complete the most complex technical assignments.
• Ability to analyze and resolve problems in a timely and efficient manner.
• Excellent interpersonal, written, and verbal skills.
• Demonstrates effective delegation skills to streamline operational workflows and optimize inter-office resources.

As a Samaritan Healthcare employee, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan Healthcare, personifying service and operational excellence, including creating and maintaining the best patient, employee, physician, and student experience.