Position Summary...

You will work collaboratively with other associates to ensure the club meets the member’s expectations.

What you'll do...

Be a Team Member : Collaborates with team members to fulfil sales and service requests; educating other associates on tools, tasks, resources and mentor new technicians;

communicating and developing interpersonal skills for providing safe and efficient customer service.

Be an Expert : Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality;

demonstrating knowledge of Point of Sale systems, phone, and in-person selling techniques.

• Be a Techie : Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement;
• utilizing hand held technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training;

adapting to new tools and encouraging others to use them.

• Be an Owner : Communicates equipment, tools and supplies needs to TBC Lead; tracking and monitoring returns and special orders;
• operating cash registers; processing transactions; working hands-on in the physical area; maintaining accurate inventory, audit, safety, and compliance standards;
• reporting TBC complaints, safety hazards, and problems with products, services, and work areas; completing paperwork, logs, and other required documentation;
• ensuring merchandise is packaged, labeled, and stored in accordance with company policies and procedures;; identifying member needs;

assists members with purchasing decisions; and resolves issues and concerns.

Be a Talent Ambassador : Being a brand advocate by valuing the member's experience in the TBC area and modeling high quality service and products;

developing, influencing and inspiring others for working in a style that is respectful, supportive and team oriented; understanding the roadblocks and assisting in training team members.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans;

using the Open Door Policy; and applying these in executing business processes and practices.

• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners;
• identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities;

and adapting to and learning from change, difficulties, and feedback.

Minimum Qualifications...

Minimum QualificationsValid state-issued driver's license.

I acknowledge that the position for which I am applying requires me to successfully complete all job required trainings and assessments within a prescribed time period if I receive the position.

Must be 18 years of age or older

Preferred Qualifications...

Auto service industry, Retail Experience

Primary Location...

883 US ROUTE 1, EDISON, NJ 08817-4677, United States of America

Last updated : 2024-03-24