We are looking for solution-oriented individuals to join our team of coffee experts. The position blends sales and customer service to ensure customer satisfaction in all aspects of purchasing, owning, and operating a home espresso machine. To become a coffee expert, you will have access to a vast array of espresso machines, grinders, coffee makers, and other coffee brewing devices and accessories. Communication with customers via phone, chat, email, and live one-on-one video demonstrations is required and expected.

Responsibilities:

• Meet or exceed daily, weekly and monthly goals
• Become an expert in domestic espresso/cappuccino equipment
• Participate in “Coffee Cast,” a live sales and support video service
• Answer phone calls, emails, and live chats from customers
• Monitor abandoned calls & shopping carts to seek sales opportunities
• Participate in a feedback loop with management and other departments to improve Company processes, policies, and support materials
• Provide management with customer feedback and insights to maintain a competitive advantage
• Answer customer emails within required timeframes
• Provide coffee brewing advice to customers

Perks of the position:

• Modern office setting
• Training provided; no prior experience needed
• Competitive pay (based on experience)
• Competitive health and dental insurance plans
• 401k plan w/Company contribution after 1 year
• Vacation time, sick time, and paid holidays
• Fully stocked kitchen in the office for all employees to enjoy
• Company-sponsored monthly DoorDash pass
• Unlimited coffee, cappuccinos, and lattes

Join us in this exciting opportunity to grow your sales career!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k) 3% Match
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Referral program

Compensation package:

• Hourly pay
• Monthly bonus
• Overtime pay

Schedule:

• Afternoon shift
• Day shift
• Monday to Friday
• Rotating weekends

Ability to Commute:

• Rochester, NY 14623 (Required)

Ability to Relocate:

• Rochester, NY 14623: Relocate before starting work (Required)

Work Location: In person