** E-Commerce Merchandiser - Phoenix AZ**

**Job Category****:** Thrift Stores - all positions **Requisition Number****:** ECOMM003887 Showing 1 location **Job Details**

**Description**

**eCommerce Merchandiser**

**Full Time 37.5 hours per week 7.5 hours per day - $12.15/hour**

**Qualifications:**

* Must be a minimum of 18 years of age.

* High School Diploma or equivalent.

* Fluent in the English language, written and spoken; bilingual preferred.

* Excellent Computer & Technology Skills with a focus on Windows Operating Systems (7 or higher) and all Microsoft Office Programs (Word, Excel, etc.)

* Strong internet research skills.

* Must possess 1-2 years of merchandising experience, including boutique merchandise.

* Must possess 2-4 years of customer service and/or retail experience.

* Knowledge of online selling platforms and Photoshop preferred.

* Passion for working in a high growth business requiring fast-paced performance with a high attention to detail and organization, a commitment to excellence and a positive friendly attitude.

* Professional at all times demonstrating strong interpersonal skills.

* Able to work independently with minimal supervision.

* Able to work under pressure and multitask.

* Must pass background check, which will include Criminal History and Sex Offender Registry.

**Physical Requirements:**

* Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.

* Ability to grasp, push, pull and move heavy objects such as household and office furniture, packages and all other bulk items.

* Ability to operate a telephone

* Ability to lift up to 50 lbs.

* Ability to perform various repetitive motion tasks.

**Essential Duties and Responsibilities:**

* Select high valued merchandise located at ARC Center to sell on eCommerce platform and supply physical stores with steady supply of collectible merchandise.

* Performs extensive research on items to be posted; determines best possible price.

* Tests items to confirm functionality or authenticity prior to posting (e.g. electronics, jewelry).

* Must perform with basic understanding of third party research software, Terapeak; including the ability to use listing and shipping software, *Sure Done, Ship Station.*

* Administer inventory procedures to track physical inventory currently on auction and to ensure pending items are carefully secured in designated area.

* Assists with photography of items for sale to be displayed on auction website.

* Must be able to perform duties with extremely low error rate.

* Handles phone and email customer support in a timely manner.

* Follows up on all orders with customers in real time.

* Meets daily posting quotas and weekly and monthly sales targets determined by Supervisor.

* Handles all fulfillment requests by processing all customer orders.

* Takes an active role and partners with the District Sales Manager, E-Commerce Specialist Associate and team members in the day-to-day operation of the eCommerce business.

* Maintains a safe work environment by keeping eCommerce designated area neat/clean.

**Other Duties and Responsibilities:**

* Ability to serve as backup to eCommerce/Collectibles Supervisor when absent.

* Selects most cost-effective shipping method for items purchased,

* Handles all stock shipping, scheduling and ensuring all orders are shipped within their handling times.

* Sends shipping notifications in real time to customers after all orders are finalized.

* Handles all damage/loss claims and following up on them in a timely manner.

* Must work with speed, accuracy and high productivity. This means working efficiently and pacing workload.

* Maintains a clean, neat and organized area(s).

Title I and Title V of the Americans with Disabilities Act of 1990, as amended, protect qualified individuals from discrimination on the basis of disability in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment. Disability discrimination includes not making reasonable accommodation to the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or employee, barring undue hardship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. .

The Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended, 38 U.S.C. 4212, prohibits job discrimination and requires affirmative action to employ and advance in employment disabled veterans, recently separated veterans (within three years of discharge or release from active duty), other protected veterans (veterans who served during a war or in a campaign or expedition for which a campaign badge has been authorized), and Armed Forces service medal veterans (veterans who, while on active duty, participated in a U.S. military operation for which an Armed Forces service medal was awarded).

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email your request to ruth.scheline@usw.salvationarmy.org.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Preferred**

High School or Equivalent or better.

**Experience**

**Preferred**

Computer and Tech Skills

**1 year:** Merchandising experience

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)