Job Title:VP SALLY STORE OPERATIONS

Business:SBS

Essential Functions

• The Vice President of Sally Store Operations will be accountable for leading the daily operations of Sally Beauty in North America by developing overall operational strategies while demonstrating expertise and understanding of the evolving retail marketplace and the competition. They will be able to analyze the current operational needs of this 3,000 door specialty store chain, and then prioritize, develop and roll out best practice policies, procedures, communications, education and operational efficiencies. They will make certain that key strategies are creative, forward looking, while also working cross-functionally with Stores, Merchandising, Marketing, Finance, Training, Human Resources, IT and Supply Chain to identify operational and business opportunities.
• This person will also be accountable for developing and implementing business and financial models, operational metrics, incentive models and tools to assess costs, revenue and margin, and strategic implications of potential initiatives and other activities that will drive growth and customer retention.
• This position will have overall accountability for Communication, Education, Operations, Workforce Management, and Policy & Procedures. This individual will report to head of retail stores.

Primary Duties

• 60%

-Initiate and provide strategic operating direction for the retail and support center operations team
-Drive an “offensive” strategy focused around sales generation, consistent customer and brand experience and building talent. Willing to take the time to observe and ask questions to fully understand the culture and priorities.
-Lead with a customer centric focus and vision
-Ensure implementation and execution of all communications, programs, new products rollouts and incentives, new store openings, store closing procedures, and model prototypes
-Demonstrate and facilitate store best practices that lead to superior levels of customer service
-Provide counsel and direction in all store operating matters
-Utilize field and corporate resources to strategically improve store performance
-Develop effective, supportive and productive partnerships with Group Vice President of Stores and Field Leadership Team

• 20%

-Develop and lead the training team to deliver an educational strategy for the field, including both selling and technical skills, that focuses on “surprising and delighting” the customer. Develop in-store tools and resources that support this critical objective.
-Work cross-functionally with all home office areas especially visual merchandising, marketing, and marketing research to understand the field’s role in building a consistent brand experience
-Act as liaison between the field and corporate office to ensure effective communication across all areas of the business.
-Execute new store openings and remodels as needed.
-Participate in and influence corporate redesign initiatives
-Partner with Shared Services to develop and execute strategies for the customer call center
-Drive Associate Engagement Strategy

• 20%

-Provide leadership in establishing and monitoring overall sales plans, profit and budgets
-Ensure budget achievement for field operations

Knowledge, Skills and Abilities

• 10 years’ experience managing and/or directing large multi-unit, geographically disbursed store based operations
• BA or BS degree required. Master’s degree or MBA a plus.
• Specialty store expert in operations, customer engagement, communication and education
• Experience in “best of class” retail environments known for having a strong customer focus.
• Must possess strong communication skills with ability to quickly build strong relationships across the organization. Desire to work together with colleagues across the company as few boundaries exist for participating in initiatives.
• A team player who values working in a collaborative, cross-functional environment.
• Intuitive and able to understand and adapt to the company culture, while implementing needed change with an appreciation for the current state of affairs and how that needs to evolve.
• Must have an unwavering commitment to improving the relationship with the Customer.
• Experience in managing time and attendance systems
• A creative thinker who is able to both set strategy and translate it into action
• Results-oriented with exceptionally high performance standards
• Places a high value on flawless execution
• A charismatic leader who is approachable, trustworthy, motivational, and supportive
• Excellent understanding of financial statements, financial performance and the dynamics of the P&L
• Interested in career growth/advancement
• Strong analytical problem solving and computer skills required
• Demonstrated results in the development of people across an organization, not just within a function
• Prior experience working collaboratively with GVP’s and other Vice President level functional and operations focused managers
• Indirect and/or direct supervision of, or collaboration with support functions (Finance, Human Resources, Training, Marketing, Real Estate, IT, and Merchandising)
• Real Estate, Finance, Marketing and Multi-Channel expertise a plus
• Must be able to exercise independent judgment and decision-making skills
• Ability to work in a fast paced environment and to hit deadlines
• Attention to details

Competencies / Attributes

• Relentlessly focusses on the customer
• Builds strategies and plans that start with the customer
• Action orientated and embraces ambiguity
• Established and pursues priorities
• Engages in active listening
• Establishes trust and demonstrates integrity
• Values creative contention, diversity of opinion
• Manages conflict effectively
• Embraces company direction and culture
• Open to change and learns quickly
• Champions new ideas and approaches
• Encourages continuous improvement
• Takes ownership, makes no excuses
• Drives for results
• Exhibits ingenuity and professional maturity in delivering results
• Builds effective teams and empowers them
• Establishes direction, mentors and provides constructive feedback
• Manages with courage, makes tough calls

Nature and Extent of Direct or Indirect Controls Exercised by the Supervisor:

• Task Level High
• Project Level High
• Departmental/Division Level High
• Consultative Level High

The Amount of Discretion or Freedom this Position has:

• Strict Adherence to Guidelines
• Interprets and Adapts Guidelines
• Develops and Implements Guidelines

Working Conditions /Physical Requirements

• The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
• The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc. No special physical demands are required to perform the work.