2 Membership Services - Part-Time Jobs in Salina, KS

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Membership Services - Part-Time

Salina Family YMCA

Salina, KS | Part Time

$33k-43k (estimate)

2 Months Ago

Member Services - Part Time - Evenings and Weekends

Salina Family YMCA

Salina, KS | Part Time

$31k-37k (estimate)

0 Months Ago

Membership Services - Part-Time

$33k-43k (estimate)

Part Time | Civic & Environmental Advocacy 2 Months Ago

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Salina Family YMCA is Hiring a Membership Services - Part-Time Near Salina, KS

POSITION SUMMARY:

Under the supervision of the Membership Director, the Membership Services I position is the first interaction with the members and guests. This position serves members and guests, answers the telephone, sells programs & memberships, answers questions, and performs various clerical duties.

This person must have a positive attitude, be able to build relationships with people in a friendly and consistent manner, and support and portray the YMCA Core Values of Caring, Honesty, Respect, and Responsibility.

ESSENTIAL FUNCTIONS:

Member Engagement
- Provide exceptional customer service by greeting all participants, maintaining a clean and safe facility, and being approachable while consistently demonstrating professional conduct.
- Know and use members’ names and initiate interaction with and between members.
- Make members and guests feel comfortable and show interest by listening & addressing concerns and suggestions promptly.
- Encourage and invite members to participate in programs and facilities and ask “satisfaction questions” about their experience.
- Serve as a liaison between members and program supervisors.
Clerical Tasks
- Answer phones and in-person questions by providing information on facility services and programs and be knowledgeable and up to date on the latest information on the facility and programs.
- Accurately process paperwork, registrations, and receipt of money transactions.
- Actively complete assigned tasks to improve engagement, sales, membership, and participant experience.
General
- Performs general cleaning duties in the membership area that may include, but are not limited to, sweeping floor, vacuuming rugs, wiping counters, and completing laundry.
- All other duties as assigned.

QUALIFICATIONS:

The ideal candidate will have a high school diploma or equivalent.
Must be at least 16 years of age.
A minimum of 6 months of experience working with people.
Maintain a positive relationship with children, employees, and guests.
Strong interpersonal, written, and verbal communication skills.
Able to work with people through excellent written and oral communication skills, problem-solving expertise, and conflict resolution skills.
Must possess computer skills necessary to help assist staff and members.
Attention to detail, accuracy, and meeting deadlines.
Use good judgment and discretion within the department and assignments.
Certifications: CPR, First Aid, within 60 days of hire.
Excellent interpersonal and problem-solving skills.
Strong communication and judgment skills.

YMCA COMPETENCIES (Leader):

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, remains calm in challenging situations, listens for understanding meaning, speaks and writes effectively. Takes initiative to assist in developing others.
Operational Effectiveness: Makes sound judgments and transfers learning from one situation to another, establishes goals, clarifies tasks, plans work and actively participates in meetings, strives to meet or exceed goals, and delivers a high-value experience for participants.
Personal Growth: Pursues self-development that enhances job performance, demonstrates an openness to change and seeks opportunities in the change process, accurately assesses personal feelings, strengths, and limitations and how they impact relationships, have the functional and technical knowledge, and skills required to perform well.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

Must be able to lift up to fifty (50) pounds.
Able to sit, stand and bend to perform appropriate tasks.
Communicate verbally, including projecting the voice across distances, and identify noises of distress.
Ability to handle irate, complaining, or demanding individuals without internalizing or personalizing comments made.
Make sound judgments and decisions, even when noise or activity distracts.
Follow all safety requirements of the Salina Family YMCA.
May be required to stand for extended periods.
Work in different temperature environments.

EFFECTS ON END RESULTS:

The employees and community will recognize the YMCA as an employer of choice and feel supported in their work. The HR team will provide excellent service to all who inquire and work for the YMCA. Staff retention will increase as they feel engaged, appreciated, trained, and grow in their roles.