POSITION SUMMARY Under the direction of the Wellness Coordinator, the Floor Attendant will carry out the tasks necessary for the smooth operation of the Wellness Center.

This person must be highly skilled in providing a safe environment for the people using the Wellness Center. This person must possess excellent communication skills and exemplify the YMCA core values of care, honesty, respect, and responsibility. ESSENTIAL FUNCTIONS

• Responsible for the general appearance and cleanliness of the wellness center.
• Take required courses & certifications and maintain certifications.
• Responsible for ensuring that all participants follow the rules of the Wellness Center.
• Responsible for helping participants by answering questions to the best of your ability and within your scope of practice.
• Builds effective, authentic relationships with members; helps members connect with each other and the YMCA.
• Responsible for having all required paperwork completed and filled out appropriately.
• Provide exceptional customer service by greeting all participants, maintaining a clean and safe facility and demonstrating professional conduct at all times.
• Responds to challenges with possible solutions in a timely manner.
• All other duties as requested.

QUALIFICATIONS

• Certifications : CPR and NEO within 60 days of being hired.
• Must be at least 16 years of age.
• Meet service members in a responsible and friendly manner.
• Knowledge of the policies, procedures, and safety of the members using the equipment.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Must regularly lift and / or move up to fifty (50) pounds in the form of supplies or equipment.
• Strong communication and judgment skills
• Able to sit, stand and bend to perform appropriate tasks.
• Follow all requirements as required by the supervisor.
• Must be able to move at an appropriate pace to respond to emergencies.
• Follow all safety requirements of the Salina Family YMCA.
• May be required to stand for extended periods of time.
• Work in different temperature environments.

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. YMCA COMPETENCIES (Leader)

• Mission Advancement : Accepts and demonstrates the Y’s values of caring, honesty, respect, and responsibility. Demonstrates a desire to serve others and fulfill community needs.
• Collaboration : Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others.

Seeks first to understand the other person’s point of view and remains calm in challenging situations, listens for understanding meaning, speaks and writes effectively.

Takes initiative to assist in developing others.

• Operational Effectiveness : Makes sound judgments and transfers learning from one situation to another, establishes goals, clarifies tasks, plans work and actively participates in meetings, strives to meet or exceed goals, and delivers a high-value experience for participants.
• Personal Growth : Pursues self-development that enhances job performance, demonstrates an openness to change and seeks opportunities in the change process, accurately assesses personal feelings, strengths, and limitations and how they impact relationships have the functional and technical knowledge and skills required to perform well.

EFFECTS ON END RESULTS

This position has a primary impact on the overall effectiveness of the YMCA, as they are dealing directly with the public in regards to customer service.

Good judgment and confidence in implementing program policies and effective communication with the members and general public must be exercised.

This job description is not intended to be all-inclusive but to give a basic structure of the duties; the employee may be requested to perform other reasonable related duties as assigned by the supervisor.

Job descriptions and assignments may be modified when deemed appropriate by management.

Last updated : 2024-04-11