ESSENTIAL DUTIES PER AREA OF RESPONSIBILITY

1. Verifies physician orders and prior-authorization status for all patients.

2. Ensures patients are scheduled through oversight of the Centralized Schedule.

3. Maintains knowledge and appropriate skill sets to administer and document medications and

Treatments including but not limited to chemotherapy, IV therapy, and patient assessment.

4. Educate patients and families about the medications being administered and their side effects.

5. Acts as a liaison between the hospital and local/consulting physician offices to foster

Cooperative relationships and problem solves issues regarding outpatient medication

Administration, chemotherapy, clinic and minor procedure patients.

6. Promotes communication and positive relationships within the unit, with other departments,

with the Medical staff and with community agencies.

7. Participates in the development of clinical guidelines with medical staff, nursing

administration, pharmacy, and other ancillary services as appropriate.

8. Communicates any concerns or issues directly with the patient's provider whenever possible

or consults immediately with their immediate supervisor. Does not wait to be rounded on to share concerns.

9. Educate and orient any new employees, acts as a mentor when assigned to this role.

10. Ensures a regularity, compliant accounts and all required consents

1. Finance

1. Makes recommendations for equipment needs to manager, including providing supporting justification
2. Identifies cost savings and productivity improvement opportunities and recommends to manager/director/VP
3. Accurately and timely records time worked and requests timecard modification/PTO through full utilization of Kronos functionality. Works overtime only with manager/director/VP prior approval and identifies observed overtime concerns/issues
4. Makes recommendations for strategic planning & productivity improvement to manager/director

2. Quality

3. Employee Relations, Retention and Recruitment

1. Complete required onboarding and training by due date. Involved with training and onboarding new employees as requested.
2. Complete all staff competencies and mandatory education as required by the due date.
3. Complete self-evaluation by the listed due date. Provides at least two measurable goals for the coming review year. For any competencies in which you are scored as needs improvement or does not meet, complete an action plan with measurable steps and due dates to accomplish the listed competency
4. Review and approve policies, procedures, standards and protocols as required. Follow all HRRMC policies as outlined.
5. Actively involved and provide input with departmental HR strategic plan
6. Attend at least 75% of departmental meetings; provide education updates at staff meetings as applicable when attend conferences or educational events.
7. Responsible to ensure all essential duties of job description are met as well as required education, certification and licensure as outlined.
8. Actively participates in one on one meeting with immediate supervisor and providing concerns with follow-up solutions to the issues outlined.
9. Communicate all questions, concerns and recommendations to direct report immediately in a concise, tactful and straightforward manner. Log into SharePoint daily to review daily communications to stay abreast of information. Read and respond to emails daily and ensure all emails contain two critical components (purpose and request). Employees who are on the Communications Team share relevant info at their monthly departmental meeting.
10. Follow the constructive problem solving policy and process. 

4. Service Excellence

1. Provides exceptional customer service in all interactions utilizing proactive patient communication and practicing AIDET (Acknowledge, Introduce, Duration, Explanation and Thank).
2. Immediately addresses customer concerns and communicates promptly with immediate supervisor to keep them in the loop. If concern cannot be addressed, refer to direct report or grievance officer.
3. Responsible for carrying out departmental service excellence strategies in accordance with the departmental strategic plans. Provides input into the development of the service excellence plan.

5. Marketing

1. Provides input to manager and/or helps department achieve community needs and relationships strategies on departmental plan.
2. Shares ideas for departmental events with manager and attends departmental events.
3. Presents self and the hospital in the best possible manner.

6. Facility

1. Provides immediate feedback to the team lead or in the absence of team lead the supervisor and/or manager about concerns and/or recommendations related to regulations and codes.
2. Completes work orders timely once a maintenance issue is identified.
3. Provides immediate feedback to the team lead and/or supervisor and/or manager about concerns and/or recommendations related to safety and accountability concerns.

7. Information services

1. Practices the utmost in information security ensuring that personal passwords and user names are never shared with anyone.
2. Will always verify vendors claiming to be working with HRRMC before allowing vendors into secure areas or access to any electronic devices (including verbal instruction to execute commands on your PC in person of over the phone). Contacts the IS Emergency Line at (719) 530-2225, option 1 to reach a member of IS Staff immediately for verification
3. Ensures that no link or attachment within an email received from outside HRRMC is clicked unless the content is expected, recognized and verified. Employee promotes a culture of suspicious of outside emails requesting sensitive information. If an unsolicited message is received from outside HRRMC (even from a known contact) employee shall use extreme caution. If there are questions or uncertainty, employee will verify with the sender, call IS, or start and. IS ticket for assistance.

8. Physician Relations, Retention and Recruitment

1. Encouraged to communicate ideas for new providers and services to supervisor and HRRMC leadership if applicable. Will participate in recruitment interviews as requested and will maintain candidate confidentiality both internally and externally. Provides immediate feedback on candidates to direct report