ESSENTIAL DUTIES PER AREA OF RESPONSIBILITY
a. Models positivity with all interactions, internally and externally, presenting the
organization in a positive manner.
b. Communicates patient concerns or issues directly with their provider whenever
possible and consults immediately with their immediate supervisor if there is not a
satisfactory resolution as well as non-patient related issues/challenges. Does not
wait to be rounded on to share concerns with their immediate supervisor.
c. As assigned by their immediate supervisor, may develop clinical guidelines in
collaboration medical staff, clinic leadership, pharmacy, and other ancillary
services as appropriate.
d. Maintains knowledge and skill sets required to conduct patient education sessions
related to their specific specialty/clinic area.
e. Quickly masters and then maintains mastery level skill set with regards to the
clinic/organization’s electronic medical records systems; is proficient at utilizing
the computer and internet; manages telephone calls, performs patient assessments,
documents in the electronic health record, and assists patients and providers as
needed in the practice setting.
f. Participates in daily practice huddles reviewing staffing, tracking reports (orders
sent and results received), patient phone calls, as well as reviewing the
provider/patient schedule for the day, identifying any challenges (patient or
scheduling) and collaborating with the clinic team on developing and
implementing strategies to manage these challenges; seeks supervision as needed.
g. Ensures that patient phone calls are returned daily and consistent with HRRMC
Communication Standards Policy.
h. When assisting in performing a patient procedure, ensures that a time out takes
place before proceeding; seeks supervision if the performing provider resists.
i. Monitors to ensure that their provider is checking medical necessity for any/all
orders entered, enlisting the assistance of a supervisor when needed.
j. Understands requirements for any quality payment incentive programs and takes
ownership where indicated to ensure the nursing component is completed 100%
of the time. Monitors their provider and alerts a supervisor regarding any
challenges associated with the provider completing their part.
k. Acts as a liaison between the hospital and local/consulting physician offices to
thanking them for any referrals as well as closing the patient referral loop; fosters
positive/cooperative relationships and problem solves issues regarding the clinic.
l. Cheerfully assists other nursing units/clinics during shortage and/or whenever
requested.
m. Assists in arranging for referrals to other medical or community agencies those
patients who need further evaluation or treatment such as Home Health and
Hospice, home oxygen, and physical therapy.
n. Assists providers and patients with scheduling patients for ancillary services such
as imaging, lab, infusion, cardiology procedures, etc. Communicates challenges
promptly to their immediate supervisor.
o. Performs other duties as request and within the scope of practice for their
position.