To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development and delivery of a world-class employee experience, which allows Salesforce to deliver a world-class customer experience in the market!

The Employee Success (ES) Sr. Operational Readiness Analyst will drive our operational readiness for our distributed team as we refresh Workday to take advantage of the latest enhancements. We help new employees through mergers and acquisitions as well as expansion into new countries ensuring an amazing employee experience. Additionally, you'll lead a variety of Employee Success programs as we continue to grow and develop with a focus on continuous improvement of processes & controls while ensuring an outstanding employee experience

Responsibilities:

* Partnering with the HR program leads to evaluate difficulties, use critical thinking and innovation to proactively identify and implement solutions.
* Be a change agent to deep dive HR processes and identify where technology can be leveraged to refine or eliminate manual process steps. With implementation aid in the change management continuum.
* Drive operational readiness by standardizing operating procedures, developing new processes, create, design and deliver educational materials to support changes.
* Partner with ES People Services to ensure operational readiness at scale for the new employees harmonized via acquisition or new country entity.
* Analyze data trends & develop action plans using data to support process change, program education and innovation.
* Collaborate with global shared services teams to ensure consistency across applicable processes and implement changes where needed.
* Regularly review and troubleshoot processes and HR data, and find opportunities for further improvement.
* Support data analysis work to provide relevant, actionable feedback to project teams on how to improve core HR programs and operations.
* Build trusted relationships with key ES stakeholders, including legal and HR Compliance, to understand the objectives while partnering with subject matter experts to operationalize new or enhanced processes and programs while keeping effectiveness, efficiency and the employee experience in mind.

Requirements:

* Bachelor's degree required.
* 5 years experience in human resources including experience in shared services and/or an HR Operations role.
* Ability to review technical processes and assimilate how the process constitutes a change in existing processes and determining the best way to implement and educate on the changes
* Previous experience with Workday and case management tools preferred.
* Prior project management experience, managing complex cross-functional projects, given multiple competing priorities is preferred.
* Strong knowledge of global HR practices, processes and programs.
* Excellent presentation and influencing skills.
* Problem-solving, critical thinking, deductive reasoning, inductive reasoning, and analytical skills required.
* Experience with relevant HR systems, applications, and tools; metrics, data, and business intelligence tactics; and lean process improvement strategies (e.g., six sigma techniques) desired.
* Ability to quickly adapt in an ever changing, growing environment.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with.

Salesforce welcomes all.