To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

As a Program Management Strategist for our video selling initiative, you leverage your enthusiasm and passion for building and maintaining relationships to help our internal Sales and Pre-sales teams be successful in using video as part of their sales processes.

The Program Management Strategist will be responsible for driving the successful implementation and adoption of a third party demo automation software used by our internal sales organization throughout the United States. The purpose of the role is to drive measurable success for every stakeholder (both internal and external), which means; a) drive adoption of the tool and buyer enablement practices amongst the sales team; b) help our internal stakeholders (sales leaders, solutions leaders, product marketing, programs, etc) to achieve measurable outcomes; and c) build internal multipliers and promoters of the initiative.

Your work will be essential for making video - a strategically significant lever in our sales organization - "stick" and enjoy continued widespread adoption. This is a multi-faceted position, important to business segment and industry success. Candidates must be detail-oriented, creative, and passionate about customer success, as well as problem solvers who are equally skilled at identifying and executing on improvements and communicating them. In this role, you will gain knowledge of and exposure to company products across platforms while working in a supportive team environment.

Primary responsibilities may include:

• Support aligned stakeholders to ensure success with buyer enablement initiatives in their operating unit.
• Being the trusted partner for stakeholders on use-cases and product functionality.
• Create and distribute best practices to stakeholders and notify groups when updates to processes occur to ensure successful implementation of the third party tool.
• Planning & delivering enablements to educate new users on third party tools
• Coordinating across various cross-functional teams at Salesforce, including partnering with the content creation team to create content that supports business needs.
• Aligning with sales programs, product marketing, and the solutions organization to prioritize content creation for the business unit.
• Ability to identify trends and recommend opportunities for improvement in regards to third party tool usage.
• Delivering, measuring, and communicating performance metrics and business impact to stakeholders, including sales and solutions executives. Creation of action plans to course correct if needed.
• Participate in and lead impactful projects that drive efficiencies for the team and help support internal stakeholders.
• Drive and deliver strategic initiatives and cross-functional programs. Serve as change agent by stimulating, communicating, and institutionalizing business process improvements.

Basic Requirements:

• Bachelor's Degree, or equivalent experience
• Past project and program management experience
• Customer service experience, SaaS sales experience is a plus
• Success in navigating across people, process and geographies
• Experience with navigating in a complex, highly-matrixed organization
• Experience with change initiation and management, identifying gaps and removing obstacles
• Shown capability of leading conversations and presentations with internal senior and executive management
• Ability to influence action
• A team contributor
• A self-starter who is equally comfortable working on their own and as part of a robust team.
• Deliver on outstanding initiatives or critical business issues
• Anticipate problems, seeks out solutions proactively, and does not wait for permission to begin
• Demonstrate the ability to have difficult conversations with peers, customers, etc.

Preferred Requirements:

• Influential: Influence sales professionals with insights and challenge status quo.
• Composure: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
• Effective Prioritization: Ability to align to business and shifting sales priorities.
• Visionary: Must be able to innovate and strategically look ahead.
• Data driven: Ability to identify trends in the market by looking at past performance data and forecasting future states.
• Salesforce Smart: Understand Salesforce culture, portfolio, and organization.
• Strong Communicator: Exceptional written and verbal communication skills, as well as active listening skills.
• Problem Solver: Ability to identify business challenges and enablement solutions.
• Collaborative: Adept at project management and cross-functional collaboration.
• Agility: Ability to thrive in a fast-paced, unpredictable environment.
• Empathy: Empathetic to sales professionals.
• Resilience: Ability to let go of previous expectations or feedback and move forward.
• Creativity: Ability to make enablement fun, engaging and experiential in the virtual and in-person setting.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with.

Salesforce welcomes all.