Provides essential support to the Mission of Salem Hospital and goals for high quality care that is efficient, effective and results in a high rate of customer satisfaction. Supports compliance with applicable criteria, guidelines and regulatory requirements for patient management. Works with Case Manager to manage available resources to facilitate optimal outcomes for the well being of targeted patient groups. Assists Case Manager in implementing a comprehensive and effective framework for case management designed to promote and support wellness among service users and maximize reimbursement for the Medical Center. Salem Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

To perform this job successfully, be able to demonstrate knowledge and skills necessary to assist the CM coordinate resource utilization within the continuum of care that is appropriate to the age and needs of the patients served by the program. Mature professional with high level of personal energy and professional motivation. Knowledge of payer requirements, vendor services and the systems and processes related to obtaining those services. A commitment to cost-effective patient care and patient education is essential, as is the ability to work independently within a team-oriented, structured environment. Excellent interpersonal and communication skills. Computer literate, ability to quickly gain competency in various hospital software applications. Ability to operate telephone equipment, fax machine, copy machine and calculator. Requires the ability to simultaneously track and coordinate multiple details. Ability to discern important details and facts from fast-paced conversation and available documentation. Ability to consult with others. Good critical thinking skills; creative, organized approach to all work tasks.

Salem Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment