Job Summary: Provides professional nursing care for clinic patients following established standards and practices.

Essential Functions:

• Respond to and refer incoming telephone calls. Instruct patient and family regarding medication and treatment instructions. Utilize triage protocols within Epic as appropriate.
• Provide education to patients regarding management of chronic disease as well as instruction on the use of a glucometer and self-injection techniques.
• Administer prescribed medications and treatment in accordance with nursing standards. This includes IV insertion and infusion of fluids as requested by the provider. Assess, record, and report to the physician information relating to the patient’s condition and reaction to drugs and treatments.
• Schedule same day appointments as appropriate and ensure preferences are given to patients with emergent needs.
• Review lab and other test results of providers that are out of the office. Alert the on call provider regarding abnormal test results as directed in the protocol “Lab Review by Licensed Staff for Provider on Vacation”.
• Respond to overhead pages for triage. Provide patient assessment and referral to primary care, Urgent Care or the ED as appropriate.
• Provide wound care as requested including Unna boot application and changes.
• Maintain patient confidentiality.
• Adhere to safe principles of lifting, patient transfer and ergonomics.
• Serve as a clinical resource to medical assistants and licensed practical nurses.

Required Knowledge, Skills, Abilities:

• Possession of a current, unencumbered Oregon State Registered Nursing License.
• Graduate of an accredited school of nursing.
• Knowledge of principles/skills needed to provide nursing assessment, intervention, and treatment.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Knowledge of medication indications for use and their effects on patients.
• Knowledge of patient education principles to assist patients in caring for themselves.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Skill in administering a variety of treatments and medications as directed.
• Skill in using various types of equipment for examination and treatment procedures.
• Skill in taking vital signs. Skill in updating and maintaining patient records.
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
• Ability to maintain quality control standards.
• Ability to recognize problems and recommend solutions. Ability to problem-solve and make sound judgments.
• Ability to react calmly and effectively in emergency situations.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to communicate clearly. Ability to read, understand, and respond to detailed oral and written instructions.
• Ability to be flexible and adaptable to changing assignments and work pace.
• Ability to utilize computer programs expected for patient care and access patient information from the internet, and the ability to type at least 30 wpm.

Required Customer Service Skills: Employees of the Salem Clinic are required to consistently implement the Clinic’s “Principles of Customer Service” (described below).

• Smile – Provide a warm and friendly greeting in person or on the telephone,
• Assist – Be alert and responsive to opportunities to help patients and staff,
• Listen – Show interest, provide undivided attention, and use active body language,
• Eye Contact – Always provide eye contact at initial greeting, and at other feasible times,
• Mile Extra – Go the extra mile to meet other’s needs,
• Communicate – Keep people informed, respond to messages in a timely manner, and ask questions,
• Liaison – Initiate positive relationships with patients and staff members while meeting their needs,
• Individualize – Treat each person as an individual and look at things from their perspective,
• Notice Surroundings – Notice physical surroundings and what people need, take action if needed,
• Impression – Make a positive impression during each interaction, and
• Choice – Choose to make the Salem Clinic a great place to work and to receive excellent care.

Required Teamwork Skills: Employees of the Salem Clinic are required to consistently implement the Clinic’s Essential Skills of Teamwork (described below).

• Alert and responsive to assist fellow workers without being asked, puts needs of others before own,
• Offers constructive feedback in a nonjudgmental, positive, and confidential manner,
• Shows initiative and takes responsibility in dealing with interpersonal conflict resolution,
• Flexible in response to unexpected changes in work volume, scheduling and staffing,
• Takes responsibility for keeping informed,
• Assumes supportive role in the absence of supervisor,
• Recognizes, acknowledges and shows appreciation for the contributions of others,
• Promotes a positive work environment.

Position Number: 58-3F

Hours: Full time | 36 hours per week | M-F with 1 day off during the week