Essential Functions:

• Attend practice huddles as needed.
• Function as a member of the care team being able to perform adequately in each role as assigned for the day (rooming, tasking, etc).
• Fill in as primary assistant if the need arises.
• Have a thorough understanding of the preferences for the provider(s) working in your care team.
• Communicate clearly and professionally with primary assistant, provider, and care team assistant.
• Place follow up phone calls to patients as requested by provider to relay test results and/or need for further testing.
• Assist primary assistant and provider with management of patient forms (e.g. FMLA, sport physicals etc.).
• Conduct clinic services such as pulse oximetry, vision testing, diabetic retinopathy screening, etc.
• Prepare patients for examination and treatment. Record pertinent patient information.
• Have a thorough understanding of the workflows related to the Quality Metrics. Provide education/information to patients regarding required testing to be done (e.g. Fit Kit testing).
• Prepare exam and treatment rooms with necessary supplies, equipment, and instruments.
• Perform selected patient care and clerical duties.
• Administer medications including injections as directed by medical provider.
• Assist medical provider with examinations, minor procedures, and treatments.
• Assist in scheduling of tests and treatment referrals.
• Provide After Visit Summary to patient and instruct patient on any follow up appointments or testing needed.
• Respond to telephone calls/messages and respond accordingly or gather information and transfer to medical provider.
• Assist primary assistant in timely response to in-basket messages.
• Adhere to safe principles of lifting, patient transfer and ergonomics.
• Step in as medical chaperone upon provider request.

Required Knowledge, Skills, Abilities:

• Graduate of an accredited school of nursing with possession of a current, unencumbered Oregon State Licensed Practical Nurse License or graduate of a Medical Assistant program with a nationally recognized certification such as AAMA, NCCT, or AMT.
• Current CPR certification.
• Knowledge of medical practice and care to assist in providing patient care.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Knowledge of medical terminology.
• Knowledge of medical equipment and instruments to administer patient care.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Skill in assisting in a variety of treatments and medications as directed.
• Skill in taking vital signs.
• Skill in medical record documentation and recording test results.
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
• Ability to maintain quality control standards.
• Ability to react calmly and effectively in emergency situations.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to communicate clearly. Ability to read, understand, and respond to detailed oral and written instructions. Ask clarifying questions as necessary.
• Ability to be flexible and adaptable to changing assignments and work pace.
• Ability to recognize problems and share ideas for solutions. Good judgment and decision making skills.
• Ability to utilize computer programs expected for patient care and the ability to type at least 30 wpm.
• Must be a team player, have a positive attitude, and be detail oriented.

Required Customer Service Skills: Employees of the Salem Clinic are required to consistently implement the Clinic’s “Principles of Customer Service” (described below).

• Smile – Provide a warm and friendly greeting in person or on the telephone,
• Assist – Be alert and responsive to opportunities to help patients and staff,
• Listen – Show interest, provide undivided attention, and use active body language,
• Eye Contact – Always provide eye contact at initial greeting, and at other feasible times,
• Mile Extra – Go the extra mile to meet other’s needs,
• Communicate – Keep people informed, respond to messages in a timely manner, and ask questions,
• Liaison – Initiate positive relationships with patients and staff members while meeting their needs,
• Individualize – Treat each person as an individual and look at things from their perspective,
• Notice Surroundings – Notice physical surroundings and what people need, take action if needed,
• Impression – Make a positive impression during each interaction, and
• Choice – Choose to make the Salem Clinic a great place to work and to receive excellent care.

Required Teamwork Skills: Employees of the Salem Clinic are required to consistently implement the Clinic’s Essential Skills of Teamwork (described below).

• Alert and responsive to assist fellow workers without being asked, puts needs of others before own,
• Offers constructive feedback in a nonjudgmental, positive, and confidential manner,
• Shows initiative and takes responsibility in dealing with interpersonal conflict resolution,
• Flexible in response to unexpected changes in work volume, scheduling and staffing,
• Takes responsibility for keeping informed,
• Assumes supportive role in the absence of supervisor,
• Recognizes, acknowledges and shows appreciation for the contributions of others,
• Promotes a positive work environment.