The Retail Associate must possess effective customer service skills and maintain positive interaction with guests and customers. The associate will spend a large portion of their work day communicating with customers, providing information regarding product benefits and ensuring that guests/customers are satisfied with their experience in the store. The associate represents the employers’ store and or specific product brands.

• Keeping the work environment neat and clean. 
• Ensuring that the Gift Boutique is clean, tidy, and presentable and the open and close of each day

• Ensuring that all products or merchandise are placed in their respective areas.
 • Ensuring that all stock is replenished.
 • Helping customers locate merchandise or find suitable alternatives.
 • Participating in periodic team meetings.
 • Actively engaged in developing more effective customer service skills.
 • Being knowledgeable about the benefits and uses of each product.
 • Communicating with managers regarding customer concerns and employee matters.
 • Greeting customers with a positive demeanor.
 • Maintaining an enthusiastic and upbeat personality.
 • Providing honest and positive feedback to customers regarding the best products that

fit the customers’ expectations.

• Upholding the Henderson Resort and Spa Vision Statement
• Maintain Retail Bank
• Utilize computer for all transactions
• Be aware of resort layout and surroundings for minor guest inquires ie. Local shops 
• Answer the phone promptly and use the guest’s name throughout the phone conversation
• Maintain eye contact when addressing external and internal guests
• Develop ability to work without constant supervision and remain at assigned post for extended periods of time

• Must be 18 years of age or older. 
• High school diploma or equivalent required

• Must be detailed-oriented and have the ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment
• Must have enthusiasm and possess excellent customer service/professionalism skills
• Enjoy working with people and possess a friendly and outgoing personality
• Excellent communication, listening and computer skills
• Adhere to company policies
• Ability to learn quickly
• Must be a team player

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• While performing the duties this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear. 
• The employee must be able to lift and move up to 25 pounds. 
• The employee must be able to see differences in widths and length of lines such as those on graphs. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.