• Maintains a professional demeanor at all times and responds to patients, families, co-workers, and community partners in a courteous, respectful manner.
• Provides ongoing administrative supervision for PHP/IOP outpatient staff and ensures that quality programming occurs in the Partial Hospitalization Program and Intensive Outpatient Program.
• Identifies and ensures the implementation of effective outpatient-based clinical services within the established market.
• Establishes clear goals and objectives for the clinical services to be provided within the outpatient system
• Promotes effective communication between inpatient and outpatient staff through problem-solving, focused team meetings, prompt and accurate notification of procedural changes, etc.
• Communicates goals and objectives to service delivery and administrative support staff, resulting in an effective overall understanding of the outpatient.
• Ensures the development and expansion of the outpatient system’s referral base to reach prospective clinically appropriate service recipients. Responsible for growing the IOP/PHP business.
• Responds promptly, and constructively, to complaints and concerns lodged by referral sources and service recipients.
• Meets regularly with supervisor to review services, utilization levels, patient satisfaction, and related issues and factors; consistently comes to meetings adequately prepared.
• Demonstrates knowledge of current treatment methods and age specific communications skills.
• Invests time in each inpatient program to observe nature of services needed and delivered, and to better integrate outpatient care into overall continuum. Provides INPT groups to discuss step-down planning.
• Manage virtual-tele program.
• Works closely with hospital to ensure next steps program is in place and potential referrals are identified and permitted to guest.
• Works with Business Development to promote outpatient services and educate the community, referral sources, first responders, as well as staff members on programming and mental health topics.
• Ensures all outpatient services staff receives department orientation and other appropriate training.
• Provides a formal written performance evaluation of all clinical staff according to policy.
• Conducts IOP/PHP admission assessments and responsible for the nursing duties in the IOP/PHP program.
• Functions as the Administrator-on-call as needed and takes calls for special facility needs.
• Follows and abides by Company policies, procedures, and Corporate Compliance Program, as applicable to role and responsibilities.

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.