Senior Registration Representative

Department of Surgery

The Senior Registration Representative will :

• Perform scheduling and registration in accordance with Hospital and Departmental policies and procedure in the Athena system.
• Receive and screen telephone calls and patients for multiple departments in a professional and courteous manner.
• Prepare for upcoming patient sessions by preparing daily charts and filing all faxes appropriately.

Requirements :

• Perform scheduling and registration in accordance with Hospital and Departmental policies and procedure in the Athena system.
• Accurately register patient obtaining demographic, insurance, and physician information.
• Obtain appropriate referral information and enters it into appropriate registration screen.
• Make copies of identification and insurance card(s), organize with appropriate registration forms and charge tickets, distribute to appropriate personnel according to hospital policy.
• Scan all documents, according to hospital policy.
• Prioritize patient registration according to number of concurrent sessions, patient appointment times, patient back up and patient volume.
• According to Registration Policy for Ambulatory services, provide clients with the appropriate forms and documents.
• Receive and screens telephone calls and patients for the Perinatal Center in a professional and courteous manner.
• Answer phone within three rings stating name of department and identifies self.
• Screen incoming calls, determines urgency and dispatches requests to appropriate personnel; take accurate message in accordance with established department procedures.
• Respond to majority of calls and visitors by providing information based upon relevant departmental and Hospital policies and procedures.
• Greet and receives visitors and patients in a courteous and professional manner.
• When receiving patient, identifies patient on schedule, notes time of appointment, informs patient if there will be a wait.
• Interact with a variety of Hospital and outside personnel in a professional manner.
• Retrieve phone messages every morning and as necessary.
• Prepare for upcoming patient sessions by preparing daily charts and filing all faxes appropriately.
• Accurately schedule patients for appropriate patient session using patient appoint system according to policy of each patient session.
• Confer with staff before adding on patients to an already full schedule.
• When scheduling appointment, inquire regarding insurance and informs patient when a referral is required.
• When appropriate, refer patients to financial counselors prior to scheduling an appointment.
• Instruct patient to arrive 30 minutes prior to appointment time for the registration process.
• When scheduling a new patient, ascertain that patient has directions to appropriate clinic.
• Assist patient with obtaining proper pre-certification and referrals or prescriptions needed for the exam by calling referring MD’s office.
• Perform Medical Record functions in accordance with Departmental policies and procedures.
• Perform various clerical functions such as faxing, scanning documents into Athena, pulling charts and filing.
• Prepare for upcoming patient sessions by printing schedule, looking up medical record number, and pulling the medical record of each scheduled patient.
• File loose reports such as progress reports, operative reports, x-ray reports, lab reports, etc., according to Departmental policy and procedure.
• Reconcile the medical record number when required to agree with the

Duplicate Medical Record Number Report , changing the number on the medical record if appropriate.

• Maintain Medical Record Room in an orderly fashion.
• Collect, deposits and logs patient payments according to Hospital and Departmental policies and procedures.
• Refer to patient insurance card and collect appropriate co-payment, providing patient with a receipt according to Hospital and Departmental policy and procedure.
• Place all collected moneys and checks in Departmental safe.
• At the close of each day, prepares co-payments for deposit in appropriate account, according to Hospital policy and procedure.
• Operate standard office machines and equipment in order to efficiently perform duties.
• Accurately check referral, pre-certifications, authorizations and patient prescriptions prior to procedure date.
• Attend all training sessions and meetings regarding updates in registration, scheduling and insurances.
• Perform other duties as required by the department.
• Demonstrate ability and flexibility to multitask and work as part of a team assisting others as needed.

Grade 114

Last updated : 2024-04-03