Overview and Responsibilities

The Assistant Director of Student Central Services will work closely with the Director to help provide direction and oversight of the one-stop student services center team on the Winona campus. This includes daily supervision, direction, and problem solving for a cross-functional team responsible for key areas including, but not limited to, enrollment, student accounts, financial aid, retention, and more. The Assistant Director will oversee two Student Services Specialists, and report to the Director. Job responsibilities include:

• Provide oversight, supervision, and coaching of the staff and operations on the Winona campus.
• Assist the Director with forecasting the needs of the one-stop student services center.
• Oversee the daily operations of the Winona campus center by providing leadership and assisting the Director in planning for the needs of the office, including, but not limited to, creation and development of training, evaluations, and outcomes assessments for team members.
• Help to manage one-stop communications, website, and virtual student service platforms.
• Assist in collaborating with the offices of the Registrar, Financial Aid, Student Success, and others to develop strategies to improve student services.
• Work alongside the student services team to ensure high quality service is delivered.
• Perform other duties, as assigned.

Qualifications

Essential skills and abilities:

• Demonstrated ability to work well under pressure and build relationships with colleagues across campus.
• Team building and conflict management skills.
• Effective problem-solving and time management skills.
• Excellent communication and interpersonal skills.
• A commitment to customer service and demonstrated interest in student success.
• Develops and maintains good working relationships and communications at all levels of the organization.
• Observes safety guidelines and follows safety procedures established by the university. 
• Self-motivated with the ability to work effectively alone and within a team environment.
• Support, respect, and advance the mission of Saint Mary’s University as a Lasallian Catholic university.

Education and experience:

• Bachelor’s degree required.
• Experience working in a one-stop student services center required.
• In-depth knowledge of financial aid, registration, and student billing in higher education environments required.
• May consider other acceptable equivalent combinations of training and experience.

Application Requirements

Apply online at https://www.smumn.edu/about/offices-services/human-resources/employment-opportunities/ and include a cover letter, resume, and contact information for three professional references.

Saint Mary’s University of Minnesota believes inclusion and human dignity contributes to a robust academic and work environment and is critical to achieving the University's mission in an increasingly diverse society. Individuals with expertise and diverse skills from underrepresented groups are especially encouraged to apply. Saint Mary’s University of Minnesota is an equal opportunity/affirmative action employer. The successful candidate must support, respect, and advance the mission of Saint Mary's University as a Lasallian Catholic institution.

Saint Mary’s offers a comprehensive benefit package including health, dental, vision, life and disability insurance, flexible spending, retirement pension plan, and both undergraduate and graduate tuition remission plans.

All offers of employment are contingent upon the successful completion of a criminal background check.