ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Lead technical support staff in installing, maintaining, and troubleshooting desktop computers, monitors, disk drives, scanners, plotters, and printers, as well as maintaining and troubleshooting classroom technologies as required.
• Lead technical support staff in creating and maintaining user accounts and monitoring user account security.
• Work closely with the ITS Help Desk and other IT personnel to prioritize and fulfill work order requests.
• Provide technical assistance to University staff, faculty, and students.
• Ensure that appropriate computer hardware and supplies are available.
• Follow departmental procedures related to service requests, purchasing and asset management.
• Provide support for the telecommunication systems.
• Collaborate with the ITS team to develop and maintain the University’s physical and virtual server environments and data backup systems.

• Assist the Systems Administrator with building, implementing, troubleshooting, patching, and maintaining University servers.

• Document and diagram the University’s systems hardware and operating procedures. Maintain up‐to‐date documentation in the University's knowledgebase.
• Collaborate with the ITS team to develop and adhere to systems usage and security standards to improve the quality of service within the University and hosted 3rd party systems.
• Collaborate with the ITS team in the maintenance of the University’s network systems.
• Facilitate and participate in the testing and debugging of system upgrades and new functionality. Diagnose and resolve problems occurring in multiple software and database platforms.
• As a member of the ITS staff, assist in planning and setting policies and procedures for the department.
• Provide written and verbal training to staff and faculty to facilitate the use of enterprise systems, including adherence to acceptable use and security standards.
Other related duties as assigned.

COMPETENCIES

• Ability to work independently and to lead the ITS team in quickly responding to shifts in priorities.
• Ability to troubleshoot and repair desktop computing and classroom presentation technologies.
• Possess appropriate skills and self-discipline to maintain and expand knowledge of desktop computing and classroom presentation technologies.
• Ability to support, collaborate with and provide backup to the Systems and Network administrators.
• Possess appropriate skills and self-discipline to maintain and expand knowledge in the areas of systems and network administration.
• Ability to initiate, manage, and complete projects within required deadlines.
• Ability to manage a complex workload and set priorities based on established goals.
• Ability to work collaboratively and collegially with faculty, staff, and business units across the University.
• Possess excellent customer service and interpersonal communication skills.
Be supportive of the Catholic Benedictine philosophy of education.

REQUIREMENTS AND/OR CONDITIONS OF EMPLOYMENT

• Associate degree in computer science, information technology, or related discipline; or an equivalent combination of education and experience.
• Knowledge of Microsoft Windows and Microsoft Office.
• Knowledge of Windows Active Directory (Local & Entra AD), DNS, DHCP, group policy, and print services.
• Knowledge of SCCM and other Microsoft management tools.
Successfully pass a criminal background check.
Preferred qualifications:
• Industry Certification (A , Network , Security , etc.)
• Experience administering Dell Hyperconverged systems.
• Experience administering enterprise print management, such as Papercut.
• Experience administering systems access and monitoring tools.
Experience administering data storage architecture (SAN, NAS), and NTFS file permissions.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is performed in a standard office environment. Physical demands include:

• Sit for extended periods: Willing and able to work sitting for 4 or more hours per day.
• Move about the campus to assist end users at their workstation or in classrooms.
• Operate a keyboard and a variety of standard office equipment requiring continuous or repetitive arm-hand movements.
• Reading, writing, speaking, hearing, standing, bending, sitting.
• Learning and comprehending.
• Requires visual concentration in detail.
• Manual dexterity and precision required for keyboarding.