Saint Luke’s East Hospital in Lee’s Summit, MO is seeking a Supervisor for Patient Access to join our team. This position is responsible for ongoing daily operations of the Patient Access department. The Supervisor ensures that quality standards are continually achieved by the department by training, coaching, evaluating, hiring and motivating all staff, ensuring that adequate staffing is always available to operate the department, assists in establishing and monitoring quality assurance programs. This position will work closely with Outpatient and Emergency Department Patient Access team members.

Shift Details: Saturday and Sunday 2 12 hour shifts. 12 hours during the week.

Responsibilities:  

• Establishes and reviews standards and work procedures for Patient Access staff in accordance with established policies and practices.

• Plans work schedules, hours, areas of work, and job duties to ensure adequate staffing of Patient Access Representatives along with time keeping of staff

• Interviews, selects, hires, evaluates, Patient Access Representatives 

• Conducts staff quality audits, coaching 

• Assists Department Manager with budgets 

• Reports monthly goals and accomplishments 

• Orders supplies for department 

Experience with patient registration is preferred but not required. Experience in lieu of degree will be considered.

Why Saint Luke’s? 

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees: 

• Medical health plans 

• Tuition reimbursement 

• Leave of Absence, PTO, Extended Sick Leave, and various Welfare plans 

• Retirement contributions 

• Employee Assistance Program